Associate Sales Operations Analyst

Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Here at CarGurus UK, we seek a new addition to our Sales Operations team. Are you looking to gain experience in a dynamic and fast-paced tech company? Gaining valuable experience working with a high-performing team? We are searching for an enthusiastic team player to help support internal teams for our UK business. This person will have the opportunity to gain exposure to various aspects of the sales cycle. A willingness to jump in, take ownership, and be creative is essential.
The Sales Operations Associate will support the UK sales team. The type of candidate we would love to meet would be a self-starter, solutions-orientated, should be able to manage numerous tasks and projects concurrently, and has proven themselves to be adaptable and comfortable with change.
What you'll do:
Sales Support and Deal Desk

• Support daily sales activities and processing of sales support requests.
• Troubleshoot bugs and issues and liaise with relevant stakeholders to find a resolution.
• Partner with sales to support the building of quotes in our CPQ system and ensure clean records of Salesforce opportunities flowing to the billing system.
• Perform daily deal activation checks on our closed deals to ensure a seamless customer experience.
• Troubleshoot discrepancies din ata between Salesforce and supporting systems
• Work closely with our Inside Sales, Field Sales, and Marketing teams to improve data quality and enrich prospect lists.

Reporting & Data

• Monitor and cleanse data within our systems to ensure the highest levels of accuracy and integrity throughout our sales process.
• Ensure data integrity through regular de-duplication and clean-up procedures
• Generate ad-hoc reports and dashboards where necessary to support internal processes and the sales team's goals
• Complete bulk updates of large data sets using relevant tools including Dataloader and G-Connect.
• Perform ongoing customer hierarchy maintenance within Salesforce to support sales efforts.

Sales Process

• Collaborate with the sales team to streamline and improve sales processes, workflows, and adoption of tools.
• Identify inefficiencies in sales operations and recommend solutions to enhance productivity.
• Support the implementation of new systems or tools designed to improve sales efficiency.
• Create and update relevant process documentation for internal processes and team resources.

Other

• Support with book of business building exercises in collaboration with our sales managers.
• Taking on other duties and responsibilities where needed.
• Ability to manage multiple and varied tasks and deadlines simultaneously.

What you'll bring

• Excellent written and verbal communication skills.
• Keen focus on problem-solving and process improvement.
• Enthusiastic about developing a career in a growing technology company.
• An organised team player, able to adapt to changing responsibilities if needed.
• Ability to manage multiple and varied tasks and deadlines simultaneously.
• Prior experience using Salesforce is essential (1-2 years).
• A desire to foster collaborative relationships and learn from different teams to enhance personal and professional growth.

Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid