Associate Program Manager - Practice Set

Our Opportunity:
Chewy's mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on re-defining how vets and pet parents care for their pets and are on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our Practice Hub platform, making it easier to keep pets of all shapes and sizes leading healthy, happy lives.
As part of this mission, Chewy Health is currently seeking an experienced individual to fill our Associate Program Manager position to join our Healthcare Services team based in Plantation, FL. This role plays a critical part in our Chewy Veterinary Care (CVC) Facilities Team, ensuring facilities are fully equipped, compliant, and operational before transitioning to the launch team.
The ideal candidate is a detail-oriented, organized, and adaptable project coordinator with experience in facility setup, vendor management, and operational readiness.
What You'll Do:

• Oversee and execute final practice setup from construction handoff to operational launch readiness.

• Drive projects to the defined timeline, without sacrificing the quality of the implementation

• Coordinate equipment delivery, installation, and operational testing in alignment with facility plans and launch timelines.

• Partner with vendors and contractors to ensure timely and accurate execution of installation schedules.

• Aid clinics during implementation and post-launch, including troubleshooting and triaging issues internally

• Ensure adherence to established budgets, timelines, and quality standards.

• Collaborate closely with cross-functional teams to ensure seamless practice activation and limited post-launch support.

• Identify systematic defects and recommend process improvement on products and services to increase project delivery and efficiency to improve customer satisfaction/loyalty

• Collaborate with Product Managers to work on assigned projects independently

• Create and maintain SOPs for onboarding or implementation

What You'll Need:

• 3 years of proven leadership experience in a supervisory or managerial role.

• Familiarity with medical equipment installations and veterinary workflows.

• Demonstrated ability to manage multiple projects with a high level of detail and organization.

• Strong initiative, adaptability, and ability to work independently in a dynamic environment.

• Proficiency in Microsoft Office Suite and comfort learning new systems and tools.

• Strong oral and written communication skills

• Track record of delivering results in a fast-paced environment

• Able to manage time efficiently, meet personal goals, and work effectively with Stakeholders, partners, and vendors.

• Willingness to travel up to 75% as needed.

• Ability to lift up to 50 lbs. and perform physical tasks such as standing, squatting, kneeling, and carrying equipment.

Bonus:

• Experience in veterinary or pharmaceutical industry

• Experience in facilities coordination, preferably in veterinary practice setup or a related environment.

• Ability to read and interpret architectural floor plans.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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