Associate Manager, Sourcing - 12 Month FTC

Job Description:

Workhuman is seeking an innovative, strategic and detail-oriented Ecommerce Associate Manager (Gift Card Sourcing), to lead a critical function that sits at the intersection of client experience, supplier onboarding, and cross-functional delivery.

This role manages a small but high-impact team responsible for onboarding new brands and responding to client-facing requests, ensuring a seamless, timely, and high-quality experience that drives long-term client satisfaction and business growth.

Working closely with the Director of Global Sourcing and leveraging data-driven insights, the associate manager will help develop and implement the strategy for gift card onboarding.

You will have the opportunity to work with a highly skilled and experienced team in an environment that recognises and rewards high quality work and collaboration.

• Lead and manage the onboarding team, providing mentorship, and performance direction to ensure efficient execution of end-to-end onboarding processes.
• Own the client onboarding lifecycle, acting as the key escalation point for internal and external onboarding issues, and ensuring smooth coordination across sourcing, legal, finance, and operational teams.
• Act as a bridge between internal functions and client-facing teams, ensuring clear communication, proactive updates, and the timely resolution of brand and client onboarding inquiries.
• Drive process improvement initiatives, identifying operational inefficiencies and implementing scalable solutions that improve speed, accuracy, and client outcomes.
• Monitor key onboarding metrics, reporting on performance, identifying trends, and implementing strategic changes to elevate the client and brand experience.
• Champion cross-functional alignment, working closely with senior stakeholders across the business to drive strategic projects and enhance cross-team collaboration.
• Foster a culture of ownership and continuous improvement within the team, supporting their growth and development while driving accountability and operational excellence.

• Proven experience (5+ years) in client onboarding, supplier management, or project coordination in ecommerce, retail, or a marketplace environment.
• Proven people leadership with experience managing and developing teams.
• Excellent cross-functional collaboration skills, with a track record of influencing internal stakeholders and navigating competing priorities.
• Strong organizational skills with ability to juggle multiple workstreams with complex interdependencies and tight deadlines
• Demonstrated experience with vendor relationship management and price negotiations.
• Strong analytical skills and the ability to interpret data to inform decisions and performance strategies.
• Demonstrated expertise in process optimization and operational improvement.
• Clear and confident communicator with strong written and verbal communication skills.
• Experience with project management and workflow tools (e.g., Asana, Jira, Salesforce).
• Experience with Ecommerce systems/tools (product information management, supplier/partner management, etc.) a plus
• Skilled to an advanced level in Microsoft Office suite, particularly Excel (pivot tables, formulae, data visualization using graphs and charts, etc.)

• 25 days annual leave, increasing with years of service

• Company plan VHI Health Care & Dental cover for employee and dependencies

• A Pension commencing after probation period

• Participation in Workhuman’s employee recognition programs

• Discounted gift certificates

• Discounted TaxSaver Travel cards/free car parking (subject to availability)

• Income Protection

• Life Assurance

• Access to our Tuition Reimbursement Scheme

• Access to Workhuman University

• Additional ‘perks’ - Free grab and go breakfast and lunch options, fruit, tea/coffee, fantastic catered events and wellness activities throughout the year throughout the year etc

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The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, innovative with a growth mindset

We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large-sized workplace category. We were also recognised as the Best Workplace for Women and the Best Workplace in Technology in 2020, 2021, and 2022.

• In 2021 we were named as #2 Best Workplace in Europe in the medium-sized workplace category.

•  We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as the Best Place to Work in Boston, U.S. Best Large Places to Work, and U.S. Best Places to Work.

• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

• Our core values are Respect, Determination, Innovation, and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based solely on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.