As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Associate Director – Investor Services
Locations: Dublin. Hybrid working is on offer.
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
We are looking for an Associate Director to join our Investor Services team based in our Central Dublin location. You will be joining a team which performs to an exceptional standard within the business. You will play pivotal role in shaping client strategy and operational excellence across Investor Services department. The scope of the role will include both a people management (4+ people) and client facing aspects, therefore this position would someone who has the experience and enthusiasm to upskill those they manage, alongside providing a premium services to clients.
Key Duties will include:
- Provide strategic leadership for Investor Services operations, ensuring alignment with business objectives and regulatory standards
- Drive client relationship management at executive level, serving as a primary point of escalation
- Ensuring compliance with global regulatory frameworks
- Be responsible for face to face meetings with the clients, either at service review meetings or at specific Investor Services focused meetings.
- Lead service delivery transformation, implementing best practices and innovative solutions to enhance client experience
- To mentor and develop managers, fostering a culture of accountability, collaboration and continuous improvement
- To create, develop and maintain procedures to ensure an efficient and effective workflow while enabling an excellent service to all clients.
- Cooperation with other departments to achieve common goals
What You Will Bring:
- Extensive experience in Investor Services within funds industry ( preferably within hedge funds)
- Proven track record of strategic leadership, managing large teams and complex client portfolios
- Deep understanding of fund structures, regulatory requirements and investor services operations (transaction processing, share register maintenance, investor and client reporting, Investor payments, AML etc. )
- Exceptional stakeholder management and communication skills
- An ability to identify opportunities for growth and innovation
- Superb people management skills with examples of leading a team that has improved over time.
- Ideally educated to degree level qualification.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
