Associate Account Manager - Ireland (Remote)
Building your Career in Account Management
Permanent Position
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
In this role, you will:
Report to the Sr District Manager, this is a key developmental position where you will be responsible for leading customer retention and revenue growth within your territory of restaurants in Ireland. This role provides direct mentorship and structured career progression within the OpenTable sales team.
In your role, you will be in tune with the local restaurant industry and will proactively engage with our restaurant customers. The Associate Account Manager (AAM) is a customer-facing role focused on retention, product adoption, and revenue growth across a defined book of restaurants in Ireland. This position serves as the foundational starting point for career development within our sales organization and reports to the Senior District Manager.
Successful Associate Account Managers will meet and exceed goals on a monthly, bi-annually, and annual basis By managing a defined book of small-to-mid-sized accounts with a focus on proactive retention and growth motions. Meeting your goals is centred around your ability to:
- Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership.
- Become a trusted adviser to our customers and influencing an ongoing retention of their business with us
- Proactively identify opportunities for growth and upsell opportunities.
- Maintain an expert level of understanding of all products and services that OpenTable offers.
- Proactively incorporate company strategies into your work and constantly be on the lookout for opportunities to increase your impact with customers.
- Ability to work independently and as part of a collaborative team, sharing best practices and learning from others
- Be highly visible and frequently face-to-face with our customers in the field. Excellent time management, ensuring a balance between on-site visits and virtual meetings to improve efficiency and impact.
- Stay current with organisational changes, initiatives, and vision.
- Work collaboratively with colleagues and key internal stakeholders
Please apply if:
- You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is preferred but not crucial.
- You demonstrate a strong aptitude for business relationship development and strategic thinking
- You have strong organisational skills with the ability to prioritise tasks and manage multiple accounts simultaneously.
- You are driven, honest and have an eagerness to learn
- You are able to effectively influence and use data to guide your decisions
- You’re self-motivated and have the grit vital to thrive against ambitious expectations.
- You naturally communicate well, and can establish trust with people genuinely and quickly.
- Proficient in use of Google Suite, and Salesforce CRM preferred but not crucial
Benefits and Perks
- 25 days of paid time off upon start + time off for your birthday
- Retirement Savings Account Contributions
- Private health and dental insurance
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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