Analyst, Order Management

Order Management serves as a core business partner within the finance organisation focused on the analysis of data from several sources and the development of scalable solutions to ensure accurate booking and reporting of revenue. We provide world-class support to our customers through collaboration across the organization. Our team promotes a dynamic culture, fostering personal growth and career development.

What you’ll do

• Understand multiple go-to market models supporting Enterprize solution offerings – on-demand subscription, licensing (perpetual and term), maintenance and support, managed services and professional services.
• Utilize multiple complex systems and processes to lead enterprise deal pipeline, contracts, provisioning and record revenue – SalesForce, SAP (ECC, Convergent Charging/Mediation, Consolidated invoicing).
• Interpret and validate an enterprise “deal” (using contracts, purchase order and approval documentation) to ensure accurate recording of revenue (booking, provisioning, invoicing).
• Book and record revenue from fully executed contracts/deals using manual and semi-automated processes into the systems mentioned above.
• Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve during the deal negotiation process.
• Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking/recording using SQL, Excel and Tableau reports.
• Engage with various business partners by resolving issues raised by customers related to the Order Management process.
• Partner with the department’s cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement, to find opportunities to drive efficiencies through streamlining processes and system improvements.
• Work cross-functionally with multiple internal Adobe Departments (Deal Desk, Revenue Assurance, Credit, Legal, Customer Success Management, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.), Enterprise Customers, and Partners.
• Support increased workload and additional hours when required i.e month/quarter end.

Contacts

Multiple internal Adobe Departments (Deal Desk, Revenue Assurance, Credit, Legal, Customer Success Management, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.), Enterprise Customers, Partners

What's needed to succeed

• Fluent in business English (written and spoken).
• You are meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative and confident.
• Excellent numeracy skills, including intermediate or better familiarity with Microsoft Excel.
• Competence with information management tools - SAP (ECC, CC), salesforce, Sharepoint, or similar analytical and information management applications.
• Demonstrable ‘critical thinking’: i.e. ability to analyze complex deal issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.
• Excellent interpersonal and customer oriented communication skills.
• Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.

Highly desirable skills:

• Bachelor’s degree or equivalent in a numerate or business field
• Minimum 2 years Order Management (or similar) experience in this sector
• Knowledge of revenue recognition rules/requirements related to software/services
• Familiarity with Sequel, Alteryx and/or SalesForce reporting.
• A proven ability to build strong, trust based relationships with business partners across the organization
• Good knowledge of operational quote to cash business processes
• Exposure to contract negotiation/drafting, including Legal and Financial Governance