Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We’re looking for an experienced analyst to join our growing team. The Growth Analytics - Ops & Foundations team is responsible for uncovering data driven insights to inform short and long term strategies across consumer servicing, agent efficiency, quality management, voice of customer, forecasting, and repayment operations. The ideal candidate will have strong problem solving ability, and prior experience in the customer servicing space, as well as proven social skills to work effectively with both internal and external partners to drive forward recommendations.
What you'll doDrive growth by empowering the organization with well-founded hypotheses, insights, and recommendations that prioritize and build product roadmaps through proactive analysis.
Formulate and execute comprehensive analytics workflows, which include defining critical metrics, and data instrumentation and gathering, by collaborating with cross-functional partners to understand their business priorities.
Improve the team's overall efficiency by partnering with Engineering to optimize data quality and build analytics foundations.
Design, launch, and analyze AB tests to validate growth hypothesis and measure the impact of product features
Collaborate closely with product, marketing, commercial, engineering, and other teams to develop a comprehensive analytics roadmap.
Translate analytical outcomes and results into compelling narratives/presentations for leadership review.
Implement best practices and automation to improve the overall efficiency of the team.
3+ years of proven experience in an analytical role
Experience extracting and joining large data sets with SQL and performing analysis using tools such as Python, Notebooks, R, or Excel
Foundational understanding of designing and conducting hypothesis tests
Experience with simultaneously managing multiple workstreams and prioritizing team objectives
Strong intuition for customer needs and an ability to understand customer behavior using data
Ability to deconstruct an ambiguous problem into tangible steps and develop an impactful solution
Proficiency in communicating research and analysis to technical and non-technical audiences
Eagerness to assist colleagues and motivation to optimize work processes
Strong interpersonal skills and experience managing cross-functional relationships and collaborating on projects
Base Pay Grade - K
Equity Grade - 4
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $109,000-159,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
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