Support and improve operational processes for a 150+ person team by documenting changes, maintaining trackers and dashboards, capturing meeting actions, supporting KPI tracking, preparing reports and presentations, and coordinating senior leadership meetings, travel, and expenses while following established methodologies.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Business Process Improvement
The Analyst, Business Process Improvement supports the effective operation of a large, multi stakeholder organisation by contributing to structured processes, team coordination, and clear communication.
This role combines business process support and management coordination, working closely with senior leaders and key team members across a team of 150+ people.
The position is suited to an individual who is highly organised, detail oriented, and motivated to develop skills in business operations and continuous improvement within an established operating environment.
Key Responsibilities
Business Process & Communication Support• Support operational processes that enable effective coordination across a team of 150+ employees• Analyse, document, and help communicate process changes and improvements• Maintain initiative trackers, dashboards, and status updates with a focus on efficiency and automation• Assist with preparation of reports, presentations, and written updates• Capture discussion points, actions, and inputs from meetings, workshops, and working sessions• Support KPI tracking and basic performance reporting using established tools and templates• Follow defined methodologies, standards, and ways of working
Management Team Coordination• Prepare meeting agendas, materials, and briefing documents• Track actions, decisions, and follow ups from leadership meetings• Coordinate meetings, calendars, and logistics for senior leaders• Support travel coordination and expense processing activities as required
Required Qualifications & Experience• Experience supporting multiple stakeholders in an operational, project, process, or analytical role• Strong organisational skills with a high level of attention to detail• Ability to follow structured processes and instructions reliably• Clear written and verbal communication skills• Willingness to learn and develop new skills through hands on experience• Experience collecting and organising requirements from various stakeholders• Proficiency in Microsoft tools such as Teams, Excel, PowerPoint, and SharePoint• Bachelor's degree preferred or equivalent practical experience• Experience supporting executive or senior leadership environments is an advantage but not required.
What Success Looks Like• Information and actions are accurately captured and clearly communicated• Tasks and initiatives are tracked consistently and escalated appropriately when risks arise• Process improvements deliver incremental benefits to both the wider team and management• Capability and confidence grow across both process support and coordination responsibilities
Why Join Us
This role provides exposure to senior leadership environments while building foundational capabilities in business operations, coordination, and process improvement.
You will work within established frameworks, collaborate with experienced professionals, and develop skills that support future growth in executive support, operations, or process improvement roles.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Business Process Improvement
The Analyst, Business Process Improvement supports the effective operation of a large, multi stakeholder organisation by contributing to structured processes, team coordination, and clear communication.
This role combines business process support and management coordination, working closely with senior leaders and key team members across a team of 150+ people.
The position is suited to an individual who is highly organised, detail oriented, and motivated to develop skills in business operations and continuous improvement within an established operating environment.
Key Responsibilities
Business Process & Communication Support• Support operational processes that enable effective coordination across a team of 150+ employees• Analyse, document, and help communicate process changes and improvements• Maintain initiative trackers, dashboards, and status updates with a focus on efficiency and automation• Assist with preparation of reports, presentations, and written updates• Capture discussion points, actions, and inputs from meetings, workshops, and working sessions• Support KPI tracking and basic performance reporting using established tools and templates• Follow defined methodologies, standards, and ways of working
Management Team Coordination• Prepare meeting agendas, materials, and briefing documents• Track actions, decisions, and follow ups from leadership meetings• Coordinate meetings, calendars, and logistics for senior leaders• Support travel coordination and expense processing activities as required
Required Qualifications & Experience• Experience supporting multiple stakeholders in an operational, project, process, or analytical role• Strong organisational skills with a high level of attention to detail• Ability to follow structured processes and instructions reliably• Clear written and verbal communication skills• Willingness to learn and develop new skills through hands on experience• Experience collecting and organising requirements from various stakeholders• Proficiency in Microsoft tools such as Teams, Excel, PowerPoint, and SharePoint• Bachelor's degree preferred or equivalent practical experience• Experience supporting executive or senior leadership environments is an advantage but not required.
What Success Looks Like• Information and actions are accurately captured and clearly communicated• Tasks and initiatives are tracked consistently and escalated appropriately when risks arise• Process improvements deliver incremental benefits to both the wider team and management• Capability and confidence grow across both process support and coordination responsibilities
Why Join Us
This role provides exposure to senior leadership environments while building foundational capabilities in business operations, coordination, and process improvement.
You will work within established frameworks, collaborate with experienced professionals, and develop skills that support future growth in executive support, operations, or process improvement roles.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard Dublin, Dublin, IRL Office
One South County, South County Business Park, Dublin, Dublin, Ireland, D18
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Support process and management coordination for a 150+ person team: document and communicate process changes, maintain trackers and dashboards, assist reporting and KPI tracking, capture meeting actions, and coordinate senior leadership logistics including meetings, travel, and expenses while following established methodologies.
Top Skills:
ExcelPowerPointSharepointTeams
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Design, implement and maintain high-performance Java-based capabilities on the Mastercard Fraud Management Platform. Work in a co-located Agile team to produce scalable, secure solutions, troubleshoot incidents, collaborate with product and QA, produce design documentation, and apply AI within SDLC guidelines.
Top Skills:
Ai In SdlcBusiness Rules Management SystemsChefCi/CdDesign PatternsHibernateJava Jdk 17JbossJenkinsJSONJunitLinuxMavenMessage Queuing SystemsMultithreadingRestful ApisSafeScrumShell ScriptingSource Control ManagementSplunkSpringSpring BootSQLTomcat
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Design and implement high-performance, scalable Java-based capabilities for Mastercard's Fraud Management Platform. Collaborate in a co-located Agile/SCRUM team with product, analysts, QA and technical leads to define user stories, deliver secure software, troubleshoot incidents, research technical solutions, produce documentation, and leverage CI/CD, monitoring and testing practices.
Top Skills:
AIBusiness Rules Management SystemsChefCi/CdHibernateJava Jdk 17JbossJenkinsJSONJunitLinuxMavenMessage Queuing SystemsMulti-ThreadingRestful ApisSafeScrumShell ScriptingSplunkSpringSpring BootSQLTomcat
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
