About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
AI Specialist
You will be tasked with resolving high-level trust and safety cases by applying new and developing policy guidelines. You will be a decision maker on complex cases, reasoning out and assessing practical solutions. You will have the ability to follow complex policies, test and analyse their application, and think critically about the implementation and development of new guidelines.
You will also work on testing new AI model features, training the AI to respond appropriately to user input, testing for vulnerability in response generation, and improving the AI interaction style for various contexts.
This is a chance to work in an exciting and dynamic growth area, with exposure to new technologies and interesting projects.
Responsibilities:
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Handling of high-level policy moderation and compliance cases
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Critical analysis of policy application to find the best case outcome
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Effectively propose solutions, demonstrating a proactive mindset
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Identify correct risk treatment based on processes and risk level, documenting and escalating where needed
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AI model Supervised Learning - categorize, assess, and label user-generated prompts to refine model outputs
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Rewrite machine-generated text to comply with policy
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RLHF output labeling - evaluate and rate prompt-generation pairs
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A/B testing - compare the output from different models
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Adversarial testing - red teaming to identify undesired behavior, biases, and jailbreaks
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Collaborate and communicate effectively with cross functional teams
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Contribute to the advancement of the team's processes, efficiencies and best practices
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Collaborate on client projects and new business opportunities
Role Requirements:
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Knowledge of Generative AI and its applications
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Knowledge of product review and appeals processes
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Strong analytical thinking, decision making, and communicate skills
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Adaptive and flexible mindset, ability to work with process and information changes
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Policy interpretation and application experience
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Willingness to work with sensitive content
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Excellent written English skills, careful attention to grammar and syntax
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Excellent copy writing and reviewing skills
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Demonstrated ability to work independently and as a remote team player
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Must be willing to participate in a background screening
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Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
