We are seeking a highly experienced and strategic leader to join our team as AI Capabilities Execution Lead. This pivotal role will spearhead the strategic implementation and adoption of AI-driven horizontal capabilities, with an initial and primary focus on Intelligent Knowledge Management (IKM) and integrated chatbot solutions. The successful candidate will drive the successful deployment and scaling of these critical initiatives across Operations teams, Product, Technology, and the broader Enterprise functions.
This role demands a visionary leader with a proven track record of translating complex AI strategies into tangible operational improvements, ensuring disciplined execution, and delivering measurable value. The SVP will work collaboratively with diverse senior stakeholders to build a cohesive, AI-powered knowledge ecosystem that enhances efficiency, mitigates risk, and accelerates time-to-competency across the firm.
Key Responsibilities:
- Strategic Leadership & Program Management for IKM & Chatbots: Provide senior leadership for the IKM program, overseeing its end-to-end lifecycle from strategic definition and solution design to implementation, adoption, and continuous optimization of intelligent knowledge solutions and integrated chatbot capabilities.
- Cross-Functional Implementation & Alignment: Orchestrate seamless collaboration and delivery across global Operations, Product, Technology, and Enterprise partners to integrate IKM solutions. Ensure these initiatives align with overarching organizational standards, strategic objectives, and enhance existing technology landscapes.
- Drive Adoption & Value Realization: Develop and execute comprehensive change management and adoption strategies for new IKM capabilities and chatbot functionalities. Establish, track, and report on key performance indicators (KPIs) to meticulously measure and communicate the operational value, efficiency gains, and risk reduction achieved through the program.
- Architectural & Technical Guidance: Partner closely with Technology and Enterprise AI teams to define scalable, secure architectures for IKM and chatbot integrations. Provide expert guidance on optimal deployment, leveraging existing and new underlying tech stacks.
- Risk & Dependency Management: Proactively identify, assess, and mitigate complex operational, technical, and cross-functional risks and dependencies. Develop strategies to ensure smooth program progression and address potential roadblocks across all IKM workstreams.
- Governance & Executive Reporting: Establish and enforce robust governance frameworks for IKM, including content lifecycle management, data quality standards, compliance, and benefit attribution. Provide clear, concise executive-level reporting on program status, progress, and realized business impact to senior leadership.
Qualifications:
- Bachelor's degree required; Master's degree in Technology Management, Business Administration, AI/Data Science, or a related field highly preferred.
- 15+ years of progressive experience in large-scale program management, strategic technology implementation, or operational leadership within a complex financial services or global operational environment.
- Demonstrated expertise in leading AI/chatbot initiatives or enterprise-level knowledge management programs, with a strong understanding of their operational application, challenges, and benefits.
- Proven ability to drive complex cross-functional projects, influence senior stakeholders across diverse organizations, and consistently deliver measurable business outcomes.
- Strong foundational understanding of AI/ML concepts, data governance principles, and advanced knowledge management methodologies.
- Exceptional leadership, executive communication, negotiation, and change management skills, with the ability to articulate vision, motivate teams, and drive consensus.
- Experience in a global role, working effectively with distributed teams and diverse regional requirements.
- Relevant certifications (e.g., PMP, Safe, Agile, AI/ML specializations) are highly desirable.
What we can offer you:
This role will offer you the opportunity to build an in-depth knowledge of market operations across the European T2S markets. Each day you shall have the opportunity to work closely with clients and internal teams to investigate and address any queries that may be raised. Building on current skills and developing new one that can help drive your career.
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location Full Time Salary Range:
109 920,00 € - 164 880,00 €------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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This job opening is for an existing job vacancy.
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Citi Dublin, Dublin, IRL Office
1 N Wall Quay, North Wall, Dublin, Dublin, Ireland
