At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.
Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.
We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.
HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.
Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.
The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.
Job Description
An Investor Services Administrator (“Administrator”) works as part of a team supporting the Investor Services Supervisor and Manager in the delivery of an efficient and high-quality service to our clients and their investors. The role provides an excellent opportunity for individuals to work in a client focused structure offering a wide range of experience to all employees.
Key Accountabilities of the Role
- Receive and process investor transaction documents in accordance with the fund documentation requirements such as subscriptions
- Maintain capital activity report and distribute to client (s) on a periodic basis
- Complete and maintain AML requirements for all investor transactions
- Provide money movement notification to the client (s) and prepare wire instructions for money movements for investor activity
- Serve as daily client operational contact for investor servicing and maintain good relationships with clients
- Display excellent organizational skills to meet SLA deadlines while adhering to procedures
- Act as a mentor to junior staff and provide training under supervision of supervisor
- Develop knowledge on allocations and performance calculations
- Work on projects /Ad-hoc tasks as required
- Demonstrate team player qualities within the investor services team
Education: Accounting, Finance, Legal or Business Degree – Completed bachelor’s degree required.
Experience: A minimum of 1 years’ experience working in a hedge fund administration firm with experience in all aspects of the role of an Investor Services Administrator. Alternative experience may be considered.
Skills:
• Flexible in terms of approach
• Self-motivated with the ability to work independently as well as part of a team
• IT Literate
• Strong verbal and written communication skills
• Strong analytical skills
We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.
- 🏥 Full private medical insurance so that you can take care of you & your family’s health & wellbeing
- 🛡️ Permanent health insurance/income protection as well as Life insurance, so that you can feel secure in any situation
- Employee Assistance Programme available to you and your immediate family for support on a variety of matters
- Defined contribution pension scheme with competitive employer contributions so you can look after your future
- Competitive annual holiday entitlement so that you can slow down and take some time to rest
- 🎓 Annual professional membership fee reimbursement, e.g. ACCA, CIMA
- 🎁 Club/gym subsidy so that you can take care of your body
- Discretionary annual bonus scheme
- 💬 Referral Program – do you know someone who would like to join us? Referral bonuses are awaiting you!
- 🏠 Remote/hybrid working opportunities, or from the office
- 🧠 Tuition support for professional qualification exams that are relevant to your role including paid study and exam leave
- 🎉 Sports and Social Club – many team outings, company parties, sports activites and charity projects
- 💻 Support for workplace equipment and programs promoting mental health and wellbeing – because your comfort and health matter to us
