Accounts Receivable Billing Supervisor
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
We are seeking a skilled and experienced Billing Supervisor to lead a team of Billing Specialists across the US, Mexico, and India. In this role, you will be responsible for guiding and supporting the team to resolve customer billing issues, enhance billing processes, and ensure billing accuracy and completeness.
What You’ll Do
- Oversee the accuracy and completeness of billing, which includes generating and delivering customer invoices and reviewing monthly billing files to identify errors.
- Support the month-end accounting close process, ensuring all assigned tasks are completed accurately and on time.
- Provide coaching and feedback to team members to reinforce positive behaviors and improve performance toward achieving goals.
- Collaborate with cross-functional teams to develop and implement billing process improvements.
- Address and resolve customer billing inquiries in a timely manner.
- Track and report KPIs and metrics to measure the billing team’s productivity and performance.
- Review billing adjustments and determine if further action is needed to ensure invoices are paid.
- Facilitate communication and collaboration between Billing, Accounts Receivable, and Account Managers to address inquiries about billing status, adjustments, refunds, and bad debt write-offs.
- Assist with financial audits, internal control documentation, and SOX compliance activities.
What You’ll Bring
Education:
- Bachelor’s degree in Accounting or Finance.
Experience:
- 2-5 years of Accounts Receivable and/or billing experience required.
- At least 2 years of supervisory experience leading professional billing staff.
Knowledge:
- Solid experience in Accounts Receivable and/or billing, with a keen eye for detail, excellent communication, and negotiation skills.
- Ability to thrive in a fast-paced environment, exercising sound judgment, adaptability, and problem-solving abilities.
- Strong initiative and self-motivation.
- Proficiency in Microsoft Office applications, with advanced Excel skills.
- Fluency in English is required.
- Must be highly organized, analytical, detail-oriented, and precise.
- Excellent teamwork and interpersonal skills, along with strong written and verbal communication capabilities.
- Exceptional customer service skills.
- Ability to collaborate effectively cross functional teams with all levels of staff and management.
Demonstrated ability to:
- Proven ability to lead teams in a fast-paced, high-pressure environment.
- Strong analytical skills to assess complex situations and draw accurate, logical conclusions.
- Clear and effective communication, both written and verbal, at all organizational levels.
- Ability to quickly identify, assess, and resolve problems efficiently.
- Capable of multi-tasking and prioritizing in a dynamic business environment.
- Advanced proficiency in Microsoft Excel.
- Ability to sit for long periods and work extensive hours at a computer keyboard while staying focused.
- Remain alert and maintain attention to detail throughout the workday.
- All other related and/or additional responsibilities that may be required or assigned.
