Account Manager

Position Overview

As SMB Account Manager you will be responsible for TraceLink's fast growing and high potential SMB customers. You will be responsible to assist our customers with their supply chain digitization journey, helping them in identify the right solution for their needs and by nurturing the partnership to ensure high retention.

By building trusted relationships with C-suite and aligning your account’s vision and priorities to TraceLink’s products indeed you will achieve your own renewal and upsell goals. You will collaborate with Marketing and Business Development to coordinate your strategy, and you will work collaboratively with a solutions consultant to present and demonstrate TraceLink’s solutions and to propose the differentiated value of partnering with TraceLink.

We look forward to welcoming a dynamic, team oriented, driven sales talent with a strong growth mindset, high curiosity and drive. 

This role is an integral part of our sales organization where you will be managing the entire sales process from initial outreach through contract negotiations. You will be responsible for the success of an assigned patch of existing account where you will have full autonomy in building a renewal and growth strategy.

At your disposal you will find great collaboration in the marketing and Business Development team that you will need to coordinate and collaborate with in alignment with your strategy. You will lead the execution of our defined sales process to discover and define target account needs and map those to the TraceLink offerings. You will work collaboratively with a solutions architect to present and demonstrate TraceLink’s solutions and to propose the differentiated value of partnering with TraceLink.

Responsibilities

• Define sales strategies working collaboratively with sales team and management 

• Ensure high Customer retention and plan for our customer growth

• Renew existing customer relationships

• Support and handle customer requests to increase retention rate

• Build and execute a sales plan to achieve revenue targets on a quarterly basis

• Learn and understand customer challenges through deep discovery

• Execute customer centric meetings, presentations and product demonstrations with key decision-makers and influencers

• Develop high impact proposals which articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner

• Create a Dem Gen activities plan leveraging also SDR and Marketing team. You will have direct responsibility in executing and engaging in DEM GEN activities with your account base.

• Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities

• Work collaboratively with other team members to share information, expertise and market feedback

Skills and Qualifications

• 3+ years sales experience (inside or outside sales) or 3+ year customer success management/renewal

• Written and spoken fluency in English, any other language is a strong plus

• Strong Business acumen

• Previous sales experience in a SaaS and/or Cloud software environment and able to demonstrate building and executing of a sales plan to achieve target

• Ability to work both independently and as a part of the TraceLink team

• High proactivity, independence and drive in coordinating your job and achieving your results

• Demonstrated understanding of and success in the sales life-cycle: prospecting, qualifying, overcoming objections and closing sales

• Outstanding verbal, written, organizational, and interpersonal skills

• Ability to perform in a fast-paced, challenging and dynamic startup environment