Account Manager

Job Description:

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. .

Role Overview:

As a Client Relationship Manager, you will play a key role in managing client relationships, driving revenue, and coordinating internal teams to deliver exceptional media strategies from planning to execution.

Key Responsibilities:

Client Planning:

· Translate client briefs into detailed internal briefs, ensuring clear direction for internal specialists (PPC, SEO, Display, Paid Social, etc.).

· Oversee the development of accurate and cohesive composite media plans, coordinating with specialist teams and ensuring alignment with client objectives.

· Manage changes to strategies and media plans, ensuring effective communication between clients and specialists.

Client Management:

· Act as the primary point of contact for select clients, addressing their needs, assessing scope, and determining effective solutions.

· Handle client queries across all media disciplines, involving specialists only when necessary.

· Deliver post-campaign analyses (PCAs), weekly performance reporting, and competitive reviews, translating results into actionable insights.

· Oversee campaign go-lives, including creative availability checks and communication with clients.

Team Leadership:

· Support and upskill Account Executives within your team, fostering their professional development.

Operational Finance:

· Ensure accurate and timely invoicing, reconciling media plans with MX codes and purchase orders (POs).

What We’re Looking For:

· Strong knowledge of digital marketing channels (PPC, SEO, Social, Display, etc.).

· Proven experience managing e-commerce clients and delivering results.

· Prior experience in a media or performance marketing agency.

· Exceptional client management and communication skills.

· Ability to interpret data and performance results into actionable recommendations.

What we offer

This is a permanent role. As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs which includes: 

• A collaborative and fast-paced work environment with opportunities for growth.

• The opportunity to work with diverse clients across various industries.

• We offer competitive salaries and benefits including pension plans, income protection, life assurance, discounted healthcare and travel insurance.

• You’ll enjoy lots of cool perks including free fresh fruit delivered daily along with a fully subsidised barista service.

• We strongly support a work-life balance and encourage agile and flexible working across the business.

• Our working parents are eligible for paid family friendly leave once they are with us more than a year and we offer a phased return to work to support their return.

• You always get your birthday off, company closure days at Christmas and Easter and we have a great holiday allowance scheme allowing you to buy additional leave at the beginning of the year too.

• Diversity, Inclusion and Wellness is SO important to us and there is always an event within these areas on the horizon.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

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