At Veritone Hire, we believe in fostering a culture where diversity thrives, creativity sparks, and work-life balance isn't just a buzzword – it's a way of life. Our team is at the forefront of change, leveraging intuitive technology and data insights to empower companies worldwide.
WHAT YOU'LL DODrive adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance.
Manage the on-boarding experience for customers. Deliver group training and 1-1 sessions to ensure understanding and adoption.
Become the internal voice of the customer. Marshal resources across other Veritone teams to solve issues.
Take ownership for each customer’s success and ROI with our services.
Proactively consult to fully understand their needs and actively solve pain points.
Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above.
Respond quickly to customer-submitted questions and requests, sometimes outside of typical business hours.
Maintain portfolio and monitoring analytics, reports and KPIs. Create internal and customer-facing reports.
Solicit references, referrals and testimonials from customers.
Collaborate internally with product, marketing and sales teams to communicate customer needs to design ideal offering/features.
Manage the customer renewal process and identify upsell opportunities.
WHAT YOU'LL NEED3+ years of Account Management, Customer Success or Sales SaaS experience
Proficiency working with CRM Software (e.g. Salesforce) and Microsoft Office
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Understanding of online software (SaaS) services and/or technology based solutions.
B.S. or B.A. highly preferred.
Excellent writer and communicator with strong presentation skills via phone, online and in person.
Internet-savvy and entrepreneurial with a strong interest in tech startup culture.
Able to effectively prioritize and execute tasks in a dynamic fast-paced environment.
Account management, project management and problem-solving skills.
High level of organization and a great attention to detail.
Ability to learn new concepts quickly.
Data driven with appreciation of organization and process.
Bonus
2+ years of experience in Recruiting (full desk) or with a job board
Salesforce experience
