Manage client accounts and regional operations: coordinate operations, lead teams, maintain KPIs/SLAs and operational platforms, implement site security procedures, prepare reports, travel regionally, and support internal departments to ensure customer satisfaction.
Our
commitment to customer satisfaction and engagement is what makes
our service delivery best in class. Due to continued growth, we
are seeking skilled and customer-focused individuals to join our
Senior Management team.
The
successful candidate will have the opportunity to grow and develop
their skills working within an established and experienced Senior
Management team.
Why
join our team?
Equal
Opportunities; We
are an equal opportunities employer committed to fostering a diverse
and inclusive workplace where individuals of all backgrounds,
experiences, and perspectives are welcomed and valued. We believe
that diversity enriches our work environment, promotes innovation,
and enhances our ability to deliver exceptional results. Our
commitment was recently recognised having been awarded Diversity,
Equity & Inclusion company of the year.
Recognition; As
part of our team, you'll experience a culture that values
recognition and strives to create a workplace where your hard work
and accomplishments are acknowledged. We believe in fostering an
atmosphere of appreciation, where each team member is empowered to
excel and contribute to our shared goals. Recognition awards and
feedback will become a normal part of your day to day.
Benefits; Embark
on a career journey, where we believe in not only setting industry
standards but surpassing them when it comes to employee benefits and
well-being. As a pioneer in our field, we take pride in offering
industry-leading benefits that go beyond the ordinary, ensuring our
team members enjoy a fulfilling and rewarding professional
experience. These include but are not limited to;
- Sponsored
membership to industry associations
- Opportunity
to grow and develop your skills
- Employee
Assistance Program
- Clear
progression plans / opportunities
- Externally
certified training (QQI & Above)
- Flexible
working schedules
- Weekly
salary payment
- Employee
recognition scheme
- Refer
a friend scheme
- Bike
to work scheme
- Savings
scheme
Position Details;
Role: Customer Account Manager
Location: Dublin
12
Schedule: Monday - Friday (Weekend Availability)
Role
Type: Permanent Onsite Based / Travel Regionally
Responsibilities;
- Operations
Coordination
- Client
management
- Team
Management
- KPI
& SLA Management
- Managing
& Maintaining our Operational platforms
- Develop,
implement and maintain site-specific security procedures
- Travel
Regionally as required
- Prepare
and maintain security records and complete routine statistical
reports.
- Managing
workload effectively
- Communicating
with employees & clients
- Maintaining,
updating and retrieving data held on the company's
platforms
- Preparing
Operational & Clients Reports
- Supporting
various company departments
Requirements
Role Requirements;
- Proven
experience in Management / Supervisory roles
- Excellent
written and verbal communication skills.
- Ability
to work under pressure and meet tight deadlines.
- Full
clean driving licence (Manual Vehicle)
- Proficient
in Google & Microsoft platform suite’s and other relevant
software.
General Requirements;
- Ability
to conduct a full-time onsite role
- Flexibility
in relation to working schedule
Benefits
- Sponsored
membership to industry associations
- Opportunity
to grow and develop your skills
- Employee
Assistance Program
- Clear
progression plans / opportunities
- Externally
certified training (QQI & Above)
- Flexible
working schedules
- Weekly
salary payment
- Employee
recognition scheme
- Refer
a friend scheme
- Bike
to work scheme
- Savings
scheme
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What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
