Account Manager

The Role: 

As Enterprise Account Manager you will be responsible for TraceLink's Enterprise customers. You will be responsible for the growth strategy of your region. By building trusted relationships with C-suite and aligning your account’s vision and priorities to TraceLink’s products, you will achieve your own renewal and upsell goals. You will collaborate with Marketing and Business Development to coordinate your strategy, and you will work collaboratively with a solutions consultant to present and demonstrate TraceLink’s solutions and to propose the differentiated value of partnering with TraceLink.

The Opportunity:

We need high energy, driven sales talent with exceptional communication skills, strong customer focus willing to learn and grow within our sales organization. This role is an integral part of our sales organization where you will be managing a defined set of Enterprise accounts in the MEA region and additionally have some additional scope to acquire new logos where you will manage the entire sales process from initial outreach through contract negotiations. You will be responsible for the success of Middle east and Africa existing account where you will have full autonomy in building a growth strategy.

At your disposal you will find great collaboration in the marketing and Business Development team that you will need to coordinate and collaborate with in alignment with your strategy. You will lead the execution of our defined sales process to discover and define target account needs and map those to the TraceLink offerings. You will work collaboratively with a solutions consultant to present and demonstrate TraceLink’s solutions and to propose the differentiated value of partnering with TraceLink.

Responsibilities

• Define sales strategies working collaboratively with sales team and management 
• Ensure high Customer retention and plan for our customer growth
• Renew existing customer relationships
• Support and handle customer requests to increase retention rate
• Build and execute a sales plan to achieve revenue targets including upsell and cross-sell on a quarterly basis
• Execute customer centric meetings, presentations and product demonstrations both virtually and in person with key decision-makers and influencers
• Develop high impact proposals which articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner
• Create a Dem Gen activities plan leveraging also MDR and Marketing team. You will have direct responsibility in executing and engaging in DEM GEN activities with your account base.
• Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities
• Work collaboratively with other team members to share information, expertise and market feedback

Qualifications:

• 5+ years sales experience (inside or outside sales) or 4+ year customer success management/renewal
• Written and spoken fluency in English and Arabic.
• Strong Business acumen.
• Previous sales experience in a SaaS and/or Cloud software is preferred.
• High proactivity, independence and drive in coordinating your job and achieving your results
• Demonstrated understanding of and success in the sales life-cycle: prospecting, qualifying, overcoming objections and closing sales
• Outstanding verbal, written, organizational, and interpersonal skills
• Ability to perform in a fast-paced, challenging and dynamic startup environment
• Experience utilizing sales CRM tools such as Salesforce.
• Currently based in Dubai. Willingness to travel throughout MEA for client visits and to HQ in Barcelona on a regular basis.