Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Position Overview:
As SMB Account Manager you will be responsible for TraceLink's fast growing and high potential SMB customers. You will assist customers with their supply chain digitization journey, helping them identify the right solution for their needs. By building trusted relationships with C-suite and aligning your account’s vision and priorities to TraceLink’s products you will achieve your own renewal and upsell goals.
You will collaborate with Marketing and Business Development to coordinate your strategy, and you will work with a solutions consultant to present and demonstrate TraceLink’s solutions and to propose the differentiated value of partnering with TraceLink.
Dynamism, team orientation, with tenacity and a strong growth mindset will help you be successful in this role. This role is an integral part of our sales organization where you will manage the entire sales process from initial outreach through contract negotiations. You will be responsible for the success of your accounts where you will have full autonomy in building a renewal and growth strategy.
Responsibilities:
Define sales strategies working collaboratively with sales team and management.
Ensure high Customer retention and plan for our customer growth
Renew existing customer relationships.
Support and handle customer requests to increase retention rate.
Build and execute a sales plan to achieve revenue targets on a quarterly basis.
Learn and understand customer challenges through deep discovery.
Execute customer centric meetings, presentations and product demonstrations with key decision-makers and influencers.
Develop high impact proposals which articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner.
Create a Dem Gen activities plan leveraging also MDR and Marketing team.
Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities.
Work collaboratively with other team members to share information, expertise and market feedback.
This is an in office based position.
Skills and Qualifications:
2-4 years sales experience (inside or outside sales) or 3+ year customer success management/renewal
Written and spoken fluency in English and any other language
Strong Business acumen
Experience of building and executing a sales plan to achieve target in a software environmnet.
Collaborative and growth mindset.
High proactivity, independence and drive in coordinating your job and achieving your results.
Ability to perform in a fast-paced, challenging and dynamic startup environment.
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