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Job Summary
The Account Manager – PSF is a key client-facing role on GLG’s Professional Services Firms team that plays a vital part in GLG's relationships with leading consulting companies across the EMEA region. The Account Manager will work alongside senior account managers to develop both large and mid-sized partnerships by engaging client users within Professional Services Firms, helping them fully realise the value of GLG's platform. At GLG you will have both the opportunity to progress quickly and to also work in a collaborative environment.
Specific responsibilities include (but are not limited to):
- Own a portfolio of large and mid-sized existing clients.
- Proactively drive commercial success, develop account plans and engage with clients regularly to articulate the firm's value proposition and uncover new growth opportunities for GLG.
- Build relationships across all seniority levels (e.g. Consultants, Managers, Partners, etc).
- Own the user engagement funnel which includes client email outreach, client feedback meetings and QBR, as well as commercial negotiations and contracting activities.
- Further develop the GLG's service offering and explore opportunities for new product and channel development
- Engage regularly with internal stakeholders in sales, marketing, legal, client solutions, finance, technology, to solve complex business issues and successfully bring these capabilities to market
- Collaborate with the Senior Account Managers on client related support requests, meetings, renewals, reporting, and presentations.
An ideal candidate will have the following:
- 3+ years of work experience within an Account Management / Customer Success Role roles in relevant industries.
- Experience in owning the full user engagement funnel.
- Proven track record of developing account plans and securing successful renewals
- Outstanding written and oral communication skills
- Executive presence, the ability to interact with senior executives and professionals
- The highest level of integrity and professionalism
- Demonstrated ability and initiative to handle increasing responsibility over time
- Bachelor’s degree or above, or equivalent work experience.
- Full business proficiency in English. Additional languages such as French or German would be a bonus but not essential for this role.
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
