Account Management Lead

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. .
The Role
The Global Account Management team is seeking a customer focused leader to manage our SMB and Strategic Account Management team in Ireland. We're looking for someone energetic and hands-on, ready to go beyond the typical job description to retain and grow Square's largest Irish sellers. As Ireland's market expands rapidly, you'll play a key role in shaping our market strategy and adapting it to local needs.
In this role, you'll collaborate with senior decision-makers and cross-functional teams-product, engineering, finance, implementation, marketing, operations, and sales-to grow and retain Irish merchants. Your experience managing account management teams will be crucial in building and developing a motivated team that drives Square's upmarket growth.
In addition to being a high-performing individual with experience in the SMB or enterprise segments, you should have a track record of leading teams, coaching and developing talent, leading projects, driving revenue growth, and advocating for customers internally. Reporting to the Head of Account Management, Europe, you'll lead a team that manages some of Square's most valuable seller relationships in Ireland, tackling the unique challenges and opportunities of the Irish market to ensure long-term success for our highest-value sellers.
You Will

• Lead a team of SMB and Strategic Account Managers in Ireland, managing accounts across all merchant verticals
• Consistently achieve positive revenue outcomes while maintaining a high return on investment
• Provide 1:1 coaching and performance management to your team members
• Serve as an escalation point for customer challenges and work directly with our largest sellers
• Act as the Account Management expert in Ireland and engage with product, marketing, and enablement teams to serve as the voice for our customers
• Create operational efficiencies through stream-lined repeatable processes
• Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

You Have

• 5+ years experience in Sales or Account Management
• 2+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
• Experience identifying opportunities and independently developing plans of action on behalf of your team
• Excellent written communication for all audiences, including internal senior stakeholders
• Experience working cross-functionally with product teams to serve as the voice of the customer
• Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.