The role involves managing training programs for international support, designing a comprehensive training framework, and ensuring effective onboarding and continuous education for staff.

As a Staff Software Engineer in Payments, you'll lead improvements in payment infrastructure and manage large-scale transaction systems while mentoring team members.

As a Software Engineer on the Payments team, you'll build scalable systems for processing payments, manage returns and seller payouts, and support rapid company growth.

Lead and enhance the Customer Experience team by driving performance metrics, managing a team of agents, and improving user satisfaction through data insights and process optimizations.

As a Customer Experience Agent, you will enhance user interactions, resolve issues related to orders and payments, and improve customer service processes.

As a Customer Experience Agent, you will enhance user satisfaction through prompt problem resolution, effective communication, and collaboration with teams. You will ensure customer issues are addressed, orders are managed efficiently, and opportunities for process improvements are identified.

The Customer Experience Agent ensures positive user experiences by resolving customer issues, managing orders, and improving processes. Responsibilities include interacting with buyers and sellers, troubleshooting, and becoming a product expert.