Jobs at Whatnot

As a Trust & Risk Agent, assist French users with trust and safety issues, de-escalate situations, investigate complex cases, and collaborate with teams to improve marketplace safety.

The Trust & Risk Agent provides support for customers with trust and safety issues, ensuring a safe platform through investigation, resolution, and collaboration with other departments.

As a Trust & Risk Agent, assist German users with escalated trust issues, de-escalate concerns, and enhance marketplace safety through effective communication and investigation.

The Customer Experience Agent ensures positive user experiences by resolving customer issues, managing orders, and improving processes. Responsibilities include interacting with buyers and sellers, troubleshooting, and becoming a product expert.

As a Customer Experience Agent, you will enhance user interactions, resolve issues related to orders and payments, and improve customer service processes.

Lead post-purchase strategy and operations, improving user experiences through data analysis, cross-functional collaboration, and scalable process design.

Drive business strategy for post-purchase operations, partner across teams, analyze data, and design scalable processes to enhance user experience.

Lead the Trust & Safety team to improve user experience through process management, coaching agents, and driving operational excellence.

The Recruiting Coordinator manages scheduling logistics for interviews, collaborates with recruiters and hiring managers, tracks recruiting metrics, and enhances the recruiting process in a fast-paced environment.

As a Customer Experience Agent, you will enhance user satisfaction through prompt problem resolution, effective communication, and collaboration with teams. You will ensure customer issues are addressed, orders are managed efficiently, and opportunities for process improvements are identified.

The role involves setting strategies for post-purchase operations, driving cross-functional initiatives, and designing scalable processes to adapt to business growth.

Lead development of commerce, trust & safety, fraud, and marketplace governance across Europe and UK; design clear, data-informed policies, resolve escalations, advise senior stakeholders, and align global policy with regional nuance while enabling operational scaling.