The Customer Experience Agent ensures positive user experiences by resolving customer issues, managing orders, and improving processes. Responsibilities include interacting with buyers and sellers, troubleshooting, and becoming a product expert.

As a Customer Experience Agent, you will enhance user interactions, resolve issues related to orders and payments, and improve customer service processes.

As a Customer Experience Agent, you will enhance user satisfaction through prompt problem resolution, effective communication, and collaboration with teams. You will ensure customer issues are addressed, orders are managed efficiently, and opportunities for process improvements are identified.

Lead the communications strategy for Whatnot in France, manage media relations, build credibility in live commerce and handle crisis management.

The role involves setting strategies for post-purchase operations, driving cross-functional initiatives, and designing scalable processes to adapt to business growth.

Lead development of commerce, trust & safety, fraud, and marketplace governance across Europe and UK; design clear, data-informed policies, resolve escalations, advise senior stakeholders, and align global policy with regional nuance while enabling operational scaling.

As a Trust & Risk Agent, assist French users with trust and safety issues, de-escalate situations, investigate complex cases, and collaborate with teams to improve marketplace safety.

Lead full-cycle, high-volume recruiting for Operations teams (Customer Experience, Trust & Safety, Fraud). Source candidates, manage pipelines (10–15+ roles), develop job posts and rubrics, iterate on candidate feedback, mentor recruiters, build scalable processes, and promote inclusive hiring.

As Senior Manager, you'll lead international Trust & Safety operations, mentor a team, manage complex cases, and improve user experience through process design and tools.

The Product Operations Manager ensures product initiatives run efficiently by streamlining processes, maintaining operational frameworks, and facilitating cross-team collaboration for improved performance.

The Trust & Risk Agent provides support for customers with trust and safety issues, ensuring a safe platform through investigation, resolution, and collaboration with other departments.

As a Trust & Risk Agent, assist German users with escalated trust issues, de-escalate concerns, and enhance marketplace safety through effective communication and investigation.