As a Senior Staff Site Reliability Engineer, you'll lead monitoring and observability strategies, optimize systems, enhance visibility, and improve incident management across engineering teams.

The Content Specialist will write, optimize, and manage support content and help center articles, collaborating with multiple teams to improve customer experience.

Lead and mentor the Sales and Solutions Engineering team in EMEA, overseeing technical projects and integration of Udemy Business solutions with enterprise clients. Collaborate with sales and cross-functional teams to drive growth and enhance customer experiences through effective technical solutions and strategic initiatives.

The Senior Network Systems Engineer will manage and maintain on-premise office networks and cloud systems, ensuring reliability and performance. Responsibilities include administering VPN infrastructure, configuring Cisco and Meraki devices, troubleshooting issues, and collaborating with IT teams, with a strong focus on adapting to new technologies.

The Customer Success Manager will manage relationships with up to 70 Commercial customers in the EMEA region, focusing on engagement, revenue retention, and growth. Responsibilities include developing individual success plans, leading customer meetings, and advocating for customer feedback within the company to enhance experiences.

The Sales & Solutions Engineer at Udemy serves as a technical advisor, collaborating with Account Executives and Customer Success teams to drive customer implementations and ensure seamless integration with technical platforms. The role requires strong communication and problem-solving skills to address customer needs and conduct product demonstrations, and also necessitates experience in enterprise sales engineering, particularly in SaaS, along with knowledge of API integrations and security protocols.

The Senior Sales & Solutions Engineer will be responsible for supporting enterprise customers by integrating Udemy’s services with SaaS applications, addressing customer needs, and enabling successful deployments. The role includes creating technical documentation, collaborating with various teams, and serving as a subject matter expert on integrations and security best practices, while also presenting to both technical and non-technical stakeholders.

The Senior Instructor Strategy Manager at Udemy is responsible for overseeing VIP instructors within the Instructor Partner Program, enhancing engagement through various initiatives, and ensuringthat their insights shape company strategies. This role involves managing relationships, coordinating with teams, and analyzing loyalty metrics to foster instructor partnerships.

As a Strategic Customer Success Manager at Udemy, you'll build and nurture relationships with strategic accounts, ensuring customer satisfaction while driving retention and growth. You'll create tailored success plans, oversee onboarding, consult on learning strategies, and collaborate with various teams to enhance the customer experience.