Jobs at Coursera + Udemy

Support a diverse customer portfolio through structured engagement sessions, proactive outreach, and value-focused conversations. Identify adoption risks and expansion opportunities using customer insights, analytics, and usage patterns. Collaborate with Sales, Renewals, Support, and Product teams to resolve issues, improve customer alignment, and support retention and revenue outcomes. Manage queues, tickets, CTAs, documentation, and data hygiene while helping refine scalable customer success processes and playbooks.

Sell and expand Udemy Business accounts across Spain and Portugal. Prospect, close new logos, hit revenue targets, execute territory plans, provide forecasts, and collaborate cross-functionally with BD, Customer Success, Marketing, and Content.

Manage a portfolio of 150+ enterprise renewals across EMEA to ensure on-time retention and high dollar-over-dollar renewal rates. Negotiate terms with procurement, prepare proposals and contracts, partner with Customer Success and Account Executives to drive upsells, maintain a four-month rolling forecast, and track activity in Salesforce while coordinating with Finance and Legal.

Provide strategic commercial and privacy legal counsel to go-to-market teams. Lead complex negotiations for MSAs, SaaS/PaaS, SOWs, reseller and public sector contracts; build scalable contracting frameworks and playbooks; embed privacy into deals (GDPR/UK GDPR/CPPA); mentor junior lawyers; advise on AI governance and cross-border regulatory issues; partner with Sales, Finance, Product, Security, and external stakeholders.

Lead and grow a team of product designers for Udemy's Enterprise business, setting design vision, coaching designers, partnering with product and engineering, prototyping in Figma and AI tools, and translating design work into measurable business outcomes across acquisition, onboarding, admin tooling, analytics, billing/retention, and partner growth.