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As a Customer Success Scale Associate, you will help organizations leverage Qualtrics' platform for employee and customer experience improvement. Your role involves advising customers, ensuring product adoption, and managing digital programs to build trust and drive customer success.
As a Customer Success Consultant, you will build and mature customers' Experience Management programs, focusing on increasing retention and growth through deep customer understanding, relationship management, and leveraging internal systems to address client needs. Success is measured by customer engagement and renewal rates.
As a Customer Success Consultant at Qualtrics, you will help clients deepen their use of the platform, drive renewals and expansion, and build relationships with senior executives to achieve financial performance targets. You'll leverage various digital tools and focus on enhancing customer experience management programs throughout the customer lifecycle.