Jobs at Intercom

Design and implement AI-powered internal tools for GTM use cases, managing full lifecycle from data modeling to production. Collaborate closely with GTM teams to translate data into actionable insights with a focus on measurable business impact.

The Senior Mid-Market Account Executive will lead sales growth by managing the full sales cycle, forecasting revenue, and engaging in team development while maintaining product knowledge and tailoring demonstrations to client needs.

As a Mid-Market Account Executive, you will manage the full sales cycle and evangelize Intercom's AI customer service product, driving its adoption across Mid-Market clients while mentoring team members and contributing to overall business growth.

The Senior Sales Strategy & Operations Manager will oversee GTM readiness for AI product launches, drive strategic alignment across teams, manage complex workflows, analyze sales data, and enhance processes using AI to boost efficiency and effectiveness in sales operations.

As a Senior Product Manager, you will lead major product areas, understand and frame customer problems, manage roadmaps, collaborate with teams, and leverage AI to enhance product development, ensuring high-quality releases.

The Account Executive will manage the full sales cycle for SMB customers, focusing on new business growth through prospecting and customer engagement, while building a pipeline of opportunities and maintaining accurate forecasting.

As a Staff Product Engineer, you will contribute to technical architecture, lead development efforts, mentor engineers, and ensure product quality while collaborating with cross-functional teams.

Leading and mentoring within the R&D organization, driving strategic engineering projects, contributing to software development, and raising technical standards and performance.

As a Senior Product Engineer in AI, you'll build systems for AI products, collaborate with teams, and enhance product experiences while mentoring others.

As a Senior Product Engineer, you'll improve and maintain AI-powered products, collaborate with ML teams, and contribute to all software development phases.

The Product Design Director leads a design team focusing on building AI-powered customer service solutions, raising design standards and executing innovative products through collaboration with product and engineering teams.

As a Senior Software Engineer, you will develop technical plans, write Ruby code, mentor engineers, and deliver features to support scaling products for customer service solutions.

The Senior Product Engineer at Intercom will develop technical plans, write Ruby code, mentor engineers, and scale the backend infrastructure to enhance customer experiences.

Lead the Builder Tools engineering team to enhance developer experience, drive initiatives, and manage technical risks while fostering a high-performance culture.

Lead and scale a team focused on Intercom's billing systems, ensuring reliability and operational excellence while driving alignment and measurable outcomes with cross-functional teams.

The Senior Solutions Engineer engages with customers to define their needs, delivers pre-sales experiences, designs proof of concepts, and collaborates with product and engineering teams to ensure customer success and feedback integration.

Lead and develop the sales team in Continental Europe, driving revenue growth, coaching Account Executives, and managing complex B2B sales cycles.

Lead a customer marketing team to enhance AI agent adoption, oversee customer communications and campaigns, and ensure quality metrics are met while collaborating across multiple teams.

The Senior Product Designer will lead end-to-end design for high-impact product areas, focusing on interaction design, prototyping, and collaboration with engineers and PMs to enhance product quality and craft.

The Staff/Principal Product Designer will own design for high-impact product areas, define interaction patterns, prototype, collaborate with engineers and PMs, and contribute to design culture at Intercom.