Jobs at Intercom

Build and operate GTM data systems covering account identity resolution, deduplication, corporate hierarchies, account and contact sourcing, enrichment, and Salesforce synchronization. Develop LLM-powered web research and enrichment pipelines, model data in dbt on Snowflake, orchestrate workflows with Airflow, and maintain quality controls. Partner closely with Sales, Marketing, RevOps, Partnerships, and Finance to create reliable data foundations that improve targeting, pipeline management, and revenue growth.

Lead and grow an engineering team building an AI-first helpdesk. Set goals, shape roadmap with Product and Design, provide technical judgment on architecture and reliability, unblock engineers, coach senior talent, and align engineering across teams while exploring AI-assisted development to improve delivery.

As a Senior Finance Data Scientist, you will develop predictive financial models, analyze customer data, and communicate insights to leadership, driving strategic financial decisions.

The Senior Sales Strategy & Operations Manager will oversee GTM readiness for AI product launches, drive strategic alignment across teams, manage complex workflows, analyze sales data, and enhance processes using AI to boost efficiency and effectiveness in sales operations.

Design and implement AI-powered internal tools for GTM use cases, managing full lifecycle from data modeling to production. Collaborate closely with GTM teams to translate data into actionable insights with a focus on measurable business impact.

As a Staff Product Engineer, you will contribute to technical architecture, lead development efforts, mentor engineers, and ensure product quality while collaborating with cross-functional teams.

Leading and mentoring within the R&D organization, driving strategic engineering projects, contributing to software development, and raising technical standards and performance.

As a Senior Product Engineer in AI, you'll build systems for AI products, collaborate with teams, and enhance product experiences while mentoring others.

The Product Design Director leads a design team focusing on building AI-powered customer service solutions, raising design standards and executing innovative products through collaboration with product and engineering teams.

The Senior Solutions Engineer engages with customers to define their needs, delivers pre-sales experiences, designs proof of concepts, and collaborates with product and engineering teams to ensure customer success and feedback integration.

As a Senior Software Engineer, you will develop technical plans, write Ruby code, mentor engineers, and deliver features to support scaling products for customer service solutions.

The Senior Product Engineer at Intercom will develop technical plans, write Ruby code, mentor engineers, and scale the backend infrastructure to enhance customer experiences.

Lead and develop the EMEA Outbound Business Development Representative team, coach and enable reps to hit revenue goals, shape outbound prospecting strategy, collaborate cross-functionally (Sales, Marketing, Operations), use data to forecast and optimize performance, and build a high-performing, scalable sales development organization.

The Senior Product Designer will lead end-to-end design for high-impact product areas, focusing on interaction design, prototyping, and collaboration with engineers and PMs to enhance product quality and craft.

Lead and develop the sales team in Continental Europe, driving revenue growth, coaching Account Executives, and managing complex B2B sales cycles.

The Staff/Principal Product Designer will own design for high-impact product areas, define interaction patterns, prototype, collaborate with engineers and PMs, and contribute to design culture at Intercom.

Lead IT onboarding, education, and adoption programs across Fin. Design and run awareness campaigns, drive rollout adoption, shape IT communications, partner with stakeholders, measure engagement and iterate programs, and keep enablement aligned with evolving AI workplace tools.

Drive enterprise pipeline for Fin across EMEA by owning a named account list, running account-based outreach to senior stakeholders, collaborating with AEs on account strategy, and maintaining product and market knowledge to convert opportunities.

Own and scale core platform technologies (especially Elasticsearch) across production, including index design, cluster operations, performance tuning, migrations, and datastore optimizations. Collaborate with product and ML teams, write application and systems code, improve observability and automation, lead high-impact projects, and mentor engineers to raise reliability and performance standards.

As a Strategic Customer Success Manager, you'll partner with large clients, guiding them through AI integration and transformation to enhance customer service and achieve business goals.