Jobs at Intercom

Own and scale core platform technologies (especially Elasticsearch) across production, including index design, cluster operations, performance tuning, migrations, and datastore optimizations. Collaborate with product and ML teams, write application and systems code, improve observability and automation, lead high-impact projects, and mentor engineers to raise reliability and performance standards.

Drive enterprise pipeline for Fin across EMEA by owning a named account list, running account-based outreach to senior stakeholders, collaborating with AEs on account strategy, and maintaining product and market knowledge to convert opportunities.

The Systems Engineer will evolve IT infrastructure, solve automation problems, integrate AI tools, and manage identity & access, compliance, and endpoint management.

As a Strategic Customer Success Manager, you'll partner with large clients, guiding them through AI integration and transformation to enhance customer service and achieve business goals.

Provide hands-on technical support and onboarding for Fin's AI customer agent, troubleshoot integrations and bugs, liaise with product teams, build internal tools, and ensure excellent customer outcomes while meeting KPIs.

Manage and mentor a team of ML scientists, driving collaboration with engineering and product leads to deliver impactful ML products while enhancing team productivity.

As a Staff Forward Deployed Engineer at Intercom, you will work with strategic customers to implement AI solutions, lead engineering functions, and mentor team members while ensuring effective communication across teams.

As a Senior AI Product Manager, you'll lead AI product strategy and collaboration with AI teams, ensure customer-focused product development, and drive impactful outcomes in customer service AI solutions.

Provide high-level administrative support to senior leadership including complex calendar management, global travel coordination, expense handling, event organization, AI-tool experimentation to streamline workflows, cross-team collaboration with other EAs, and maintaining confidentiality while anticipating and removing operational friction.

The Senior Forward Deployed Engineer will enhance customer experiences with AI by consulting on technical solutions, driving product adoption, and collaborating with teams to achieve customer success.

Manage high-volume customer portfolios to drive adoption of Fin's AI products. Build scalable playbooks, own onboarding, monitor health metrics, identify risks and expansion, and collaborate cross-functionally to feed customer insights into product and processes.

Partner with high-value enterprise customers to drive AI-driven customer service transformation. Scope projects, map processes, design solutions with engineering, monitor adoption and metrics, lead success plans and executive reviews, quantify ROI, and drive renewals and expansion while advocating customer needs internally.

Design AI behaviors, workflows, and user experiences, ensuring systems function reliably and integrate into user workflows. Collaborate with teams to define AI capabilities and evaluate system performance.

The Senior Full Stack Engineer will design and maintain end-to-end web solutions, collaborate with teams for intuitive user experiences, develop backend logic and APIs, optimize website performance, and manage infrastructure using various tools.

As a Principal Engineer, you will lead the technical direction and architecture of Intercom's web platform, collaborating with various teams to ensure performance, scalability, and reliability. Responsibilities include mentoring engineers, defining long-term strategies, and contributing to the codebase.

The AI Infrastructure Engineer will develop systems for model training and inference, optimize GPU performance, and mentor junior engineers, contributing to AI products at scale.

The Senior Account Manager will drive pipeline and revenue, secure customer renewals, execute a strategic sales process, and build strong customer relationships in the EMEA region.

As a Senior Account Manager, you will manage and grow existing customer relationships, drive pipeline and revenue, and ensure customer renewals by leveraging strategic selling and cross-functional collaboration.

As a Senior Account Manager, you will drive revenue growth by managing accounts, securing renewals, and leveraging data-driven sales strategies to enhance customer relationships and collaboration with internal teams.

The Staff Machine Learning Scientist will define ML features, mentor engineers, research algorithms, and develop prototypes, focusing on customer value.