Jobs at Intercom

Lead and develop the sales team in Continental Europe, driving revenue growth, coaching Account Executives, and managing complex B2B sales cycles.

Lead and develop a team of Relationship Managers focused on selling AI-driven solutions in key European markets, while ensuring customer growth and retention through effective sales strategies and operational rigor.

Lead a customer marketing team to enhance AI agent adoption, oversee customer communications and campaigns, and ensure quality metrics are met while collaborating across multiple teams.

The Senior Product Designer will lead end-to-end design for high-impact product areas, focusing on interaction design, prototyping, and collaboration with engineers and PMs to enhance product quality and craft.

The Staff/Principal Product Designer will own design for high-impact product areas, define interaction patterns, prototype, collaborate with engineers and PMs, and contribute to design culture at Intercom.

Act as the first point of contact for prospects and customers to qualify fit, engage via inbox/phone/email/LinkedIn, build pipeline with Account Executives, maintain product knowledge, and collaborate cross-functionally while contributing to team development and mentoring.

Drive enterprise pipeline across EMEA by owning a named account list, running account-based outreach to multi-stakeholder buying groups, engaging VP/C-level buyers, partnering with AEs on account strategy, maintaining product and market knowledge, and mentoring newer BDRs to exceed quota.

The Business Development Representative will drive revenue by generating pipelines, engaging prospects and customers, and collaborating across functions while developing product expertise in AI customer solutions.

The Systems Engineer will evolve IT infrastructure, solve automation problems, integrate AI tools, and manage identity & access, compliance, and endpoint management.

As a Strategic Customer Success Manager, you'll partner with large clients, guiding them through AI integration and transformation to enhance customer service and achieve business goals.

The Senior Solutions Architect at Intercom works with customers to integrate and optimize AI-enhanced services, providing technical support, guidance on API integrations, and collaborating with various teams for successful deployments.

Manage and mentor a team of ML scientists, driving collaboration with engineering and product leads to deliver impactful ML products while enhancing team productivity.

As a Staff Forward Deployed Engineer at Intercom, you will work with strategic customers to implement AI solutions, lead engineering functions, and mentor team members while ensuring effective communication across teams.

As a Senior AI Product Manager, you'll lead AI product strategy and collaboration with AI teams, ensure customer-focused product development, and drive impactful outcomes in customer service AI solutions.

The Senior Forward Deployed Engineer will enhance customer experiences with AI by consulting on technical solutions, driving product adoption, and collaborating with teams to achieve customer success.

Manage high-volume customer portfolios to drive adoption of Fin's AI products. Build scalable playbooks, own onboarding, monitor health metrics, identify risks and expansion, and collaborate cross-functionally to feed customer insights into product and processes.

Partner with high-value enterprise customers to drive AI-driven customer service transformation. Scope projects, map processes, design solutions with engineering, monitor adoption and metrics, lead success plans and executive reviews, quantify ROI, and drive renewals and expansion while advocating customer needs internally.

Design AI behaviors, workflows, and user experiences, ensuring systems function reliably and integrate into user workflows. Collaborate with teams to define AI capabilities and evaluate system performance.

The Senior Full Stack Engineer will design and maintain end-to-end web solutions, collaborate with teams for intuitive user experiences, develop backend logic and APIs, optimize website performance, and manage infrastructure using various tools.

As a Principal Engineer, you will lead the technical direction and architecture of Intercom's web platform, collaborating with various teams to ensure performance, scalability, and reliability. Responsibilities include mentoring engineers, defining long-term strategies, and contributing to the codebase.