Search the 28 jobs at Intercom

As a Tax Manager at Intercom, you will collaborate with the Director of Tax to manage tax accounting and compliance across multiple jurisdictions. Responsibilities include managing global indirect tax filings, developing tax expense forecasts, coordinating tax incentives, and assisting with special projects and process improvements.

The Full Stack Engineer will develop responsive and user-friendly web interfaces, collaborate with cross-functional teams, optimize website performance, and ensure seamless integration with back-end systems. They will also stay updated with emerging technologies and write backend software where necessary.

The Manager of People Systems will lead the People Systems team at Intercom, focusing on system architecture, governance, and process improvement. The role includes collaboration with leadership to establish strategies, manage projects, enhance system functionalities, and ensure efficient operations during key HR cycles.

As a Staff Product Engineer, you will contribute to both back-end and front-end systems, mentor other engineers, and develop technical strategies while ensuring agility, scalability, and operational excellence throughout the software development process.

As a Senior Product Engineer at Intercom, you will solve real customer problems by developing technical plans, writing Ruby code, and contributing to the scaling of the AI-first customer service platform. You'll work with cross-disciplinary teams and mentor junior engineers while delivering impactful features.

As a Principal Engineer at Intercom, you will lead strategic initiatives, building both back-end and front-end systems. Your responsibilities include mentoring engineers, driving technical architecture, participating in all software development phases, and improving operational excellence. You will work closely with cross-disciplinary teams to deliver value to customers while ensuring scalability and availability.

The Customer Experience Architect will lead and inspire customers to improve their customer support experiences by adopting AI-first strategies. Responsibilities include understanding customer needs, facilitating strategic sessions, driving AI adoption, designing support models, offering data-driven recommendations, sharing best practices, and collaborating across teams to enhance customer outcomes.

The AI Deployment Architect at Intercom will drive the implementation of AI solutions, specifically focusing on optimizing the deployment of the AI Agent, Fin. Responsibilities include developing customized deployment plans, implementing knowledge management practices, analyzing customer data for optimization, and collaborating with cross-functional teams to enhance customer interactions through AI tools.

As a Senior Program Manager for the Voice of the Customer program, you will manage and develop a comprehensive initiative to collect and analyze customer feedback. You'll work with multiple stakeholders across the organization to turn data into actionable insights, enhancing the customer experience.

As a Strategic Customer Success Manager at Intercom, you will build trusted advisor relationships with high-value customers, guiding them through their journey to maximize their investment in Intercom's AI solutions. You will engage with executives to develop Success Plans, drive product adoption, identify growth opportunities, and mitigate churn while serving as a voice for customer needs within the company.

The Customer Success Manager at Intercom is responsible for developing trusted advisor relationships with customers, guiding them in driving product adoption, and reducing churn. This role involves collaboration with account teams, strategy development, and ensuring successful implementation of Intercom's AI products.

The Mid-Market Account Executive will spearhead sales growth for Intercom, manage the full sales cycle, maintain product knowledge, provide revenue forecasts, and mentor team members. They will engage with customers to promote adoption and represent feedback to cross-functional partners.

As a Senior Front-End Engineer, you will design, develop, and maintain scalable and accessible front-end solutions for our website. You will collaborate with cross-functional teams to translate user requirements into quality code, lead front-end architecture decisions, and implement performance optimization techniques while mentoring junior engineers.

As an Android Engineer, you will shape and accelerate Intercom’s mobile Messenger strategy by collaborating with various teams to build and enhance the Android Messenger SDK. You will prioritize quality development while taking ownership of the customer experience and contributing to technical architecture.

The Senior Software Engineer at Intercom will solve real customer problems by developing back-end and front-end systems while collaborating with cross-functional teams. Responsibilities include contributing to the technical architecture, writing Ruby code, mentoring engineers, and addressing scaling challenges through innovative solutions.

As a Product Engineer at Intercom, you'll address customer issues through effective technical solutions. You'll develop plans, write Ruby code integrated with AWS, and contribute to the product's scaling efforts. Mentoring fellow engineers and collaborating with multidisciplinary teams is key to the role.

As a Senior Backend Engineer - ML at Intercom, you will research and implement machine learning algorithms into production, solve scalability and optimization challenges, improve development tooling, manage ML infrastructure, and collaborate with team members to enhance algorithm performance and build superior ML products.

The Staff Core Technologies Engineer at Intercom will enhance and operate the core technologies, including MySQL and Elasticsearch, ensuring system optimization and stability. Responsibilities involve hands-on development, infrastructure ownership, and collaboration with product engineers. The role requires innovative solutions for the customer service platform, involving significant design and optimization work in a fast-paced SaaS environment.

The Senior Manager, Sales Engineering at Intercom will oversee technical aspects of the sales process, manage a team, function as a trusted advisor for key customers, and align customer-facing teams to deliver a top-notch experience. The role emphasizes leadership, strategic vision, and supporting growth plans within an AI-driven environment.

The Senior Core Technologies Engineer will be responsible for building and scaling core systems, enhancing performance, and collaborating with teams to support product development. This role includes hands-on development, strategic contributions, and improving the infrastructure at Intercom.