As a Commercial Account Executive, you will manage the full sales cycle for SMB customers, driving growth through effective outreach and client engagement. Responsibilities include forecasting, product demonstrations, team mentoring, and representing customer feedback to internal partners.

The Senior GTM Recruiter will drive full cycle recruitment for GTM positions, partner with leadership to understand hiring needs, and utilize a data-driven approach to improve recruitment processes. This role also focuses on enhancing the candidate experience and building diverse talent pipelines.

The Technical Support Engineer will assist customers in integrating Intercom, diagnose issues, and communicate effectively to ensure a smooth experience. Responsibilities include troubleshooting technical problems, collaborating with product teams, and enhancing support processes. A focus on problem-solving and customer empowerment is crucial.

Intercom is seeking a Staff Machine Learning Scientist to join their AI-first customer service platform team. Responsibilities include mentoring engineers, raising technical standards, identifying ML opportunities, conducting data analysis, and bringing prototypes to production. Required skills include 5-8 years of applied ML experience, strong programming skills, and advanced education in ML or related field.

As a Principal Engineer at Intercom, you will lead strategic initiatives, building both back-end and front-end systems. Your responsibilities include mentoring engineers, driving technical architecture, participating in all software development phases, and improving operational excellence. You will work closely with cross-disciplinary teams to deliver value to customers while ensuring scalability and availability.

Intercom is seeking a Machine Learning Scientist to identify areas where ML can create value for customers and work with product and design stakeholders to research and deploy ML models. The role involves conducting data analysis, researching algorithms, and collaborating with engineers to bring prototypes to production.

Seeking a Global Director to lead Scale Success Management at Intercom. Responsibilities include overseeing customer success teams, developing strategies for customer success, driving global targets, and collaborating with cross-functional teams. Requires 8+ years of experience in customer success and business scaling.

As a Staff Product Engineer, you will contribute to both back-end and front-end systems, mentor other engineers, and develop technical strategies while ensuring agility, scalability, and operational excellence throughout the software development process.

As a Tax Manager at Intercom, you will collaborate with the Director of Tax to manage tax accounting and compliance across multiple jurisdictions. Responsibilities include managing global indirect tax filings, developing tax expense forecasts, coordinating tax incentives, and assisting with special projects and process improvements.

As a Data Scientist at Intercom, you will partner with sales teams to utilize data in driving evidence-based decisions. Your responsibilities include developing predictive models, improving sales processes, designing data pipelines, and building dashboards to provide insights into sales strategies. You'll also influence company strategy through data-driven analysis and communication.

As a Strategic Customer Success Manager at Intercom, you will build trusted advisor relationships with high-value customers, guiding them through their journey to maximize their investment in Intercom's AI solutions. You will engage with executives to develop Success Plans, drive product adoption, identify growth opportunities, and mitigate churn while serving as a voice for customer needs within the company.

As a Senior Data Scientist at Intercom, you will collaborate with product teams to generate insights through data analysis. You will design data pipelines, develop product success metrics, influence product strategy, and share data-driven insights across the organization.

As a Manager of EMEA High-Touch Customer Success, you will lead a team of Customer Success Managers, hire and develop talent, and foster relationships with customers to drive positive outcomes and revenue growth. You'll monitor KPIs and leverage data to optimize team performance.

As a Business Development Representative, you will drive revenue growth by generating new business pipelines through engaging with prospects, conducting cold calls, sending emails, and maintaining product knowledge. You will work closely with Account Executives to create strategic target account lists and enhance customer engagement while contributing to team development.

The Commercial Counsel at Intercom will draft, review and negotiate technology transactions and commercial agreements, mainly SaaS agreements. They will provide legal advice to the sales team, drive collaboration across internal stakeholders, educate on contractual obligations, and help maintain compliance with relevant laws and regulations.

The Senior Machine Learning Scientist will identify opportunities for machine learning to enhance customer service, conduct data analysis, and collaborate with product and design teams. They will research algorithms, build prototypes, and measure the impact of deployed models, contributing to innovative ML products.

Lead the Support Insights and Workforce Management (WFM) team, enhancing team capabilities, developing dynamic reporting, and driving AI applications to improve customer experiences and operational efficiency. Mentor and collaborate with teams to align data insights with business goals, while managing vendor relationships and influencing product development.

In this role, you will manage and develop a team of Business Development Representatives, enhancing their performance while collaborating with sales and cross-functional teams to generate pipeline and achieve revenue goals. You'll focus on training, utilizing data for accurate forecasting, and optimizing sales processes for effectiveness, all contributing to the company's overarching sales strategy.

As a Senior Product Engineer at Intercom, you will solve real customer problems by developing technical plans, writing Ruby code, and contributing to the scaling of the AI-first customer service platform. You'll work with cross-disciplinary teams and mentor junior engineers while delivering impactful features.

As an Account Manager at Intercom, you'll manage a book of business, driving growth and renewals. You will partner closely with CSM and Sales Engineers, articulating value and conducting effective forecasting for your accounts.