Jobs at Intercom

As a Product Engineer, you will solve customer problems by developing both back-end and front-end systems, collaborating with cross-disciplinary teams, and contributing to the technical architecture.

As a Senior Product Engineer, you will design and maintain APIs, collaborate with teams, lead projects, and implement monitoring systems to ensure data integrity and performance.

Staff Product Engineers in the AI Group build AI-powered products, collaborate with ML scientists, and ensure robust, scalable systems for customer service applications.

As a Senior Finance Data Scientist, you will develop predictive financial models, analyze customer data, and communicate insights to leadership, driving strategic financial decisions.

Design and implement AI-powered internal tools for GTM use cases, managing full lifecycle from data modeling to production. Collaborate closely with GTM teams to translate data into actionable insights with a focus on measurable business impact.

The Senior Mid-Market Account Executive will lead sales growth by managing the full sales cycle, forecasting revenue, and engaging in team development while maintaining product knowledge and tailoring demonstrations to client needs.

As a Mid-Market Account Executive, you will manage the full sales cycle and evangelize Intercom's AI customer service product, driving its adoption across Mid-Market clients while mentoring team members and contributing to overall business growth.

As a Staff Product Engineer, you will contribute to technical architecture, lead development efforts, mentor engineers, and ensure product quality while collaborating with cross-functional teams.

Leading and mentoring within the R&D organization, driving strategic engineering projects, contributing to software development, and raising technical standards and performance.

As a Tax Manager, you will oversee tax accounting and compliance, manage indirect tax filings, develop tax forecasts, and implement process improvements using AI tools in EMEA regions.

As a Senior Product Engineer in AI, you'll build systems for AI products, collaborate with teams, and enhance product experiences while mentoring others.

As a Senior Product Engineer, you'll improve and maintain AI-powered products, collaborate with ML teams, and contribute to all software development phases.

The Product Design Director leads a design team focusing on building AI-powered customer service solutions, raising design standards and executing innovative products through collaboration with product and engineering teams.

As a Senior Software Engineer, you will develop technical plans, write Ruby code, mentor engineers, and deliver features to support scaling products for customer service solutions.

The Senior Product Engineer at Intercom will develop technical plans, write Ruby code, mentor engineers, and scale the backend infrastructure to enhance customer experiences.

Lead the Builder Tools engineering team to enhance developer experience, drive initiatives, and manage technical risks while fostering a high-performance culture.

Lead and scale a team focused on Intercom's billing systems, ensuring reliability and operational excellence while driving alignment and measurable outcomes with cross-functional teams.

The Senior Solutions Engineer engages with customers to define their needs, delivers pre-sales experiences, designs proof of concepts, and collaborates with product and engineering teams to ensure customer success and feedback integration.

The Technical Support Engineer assists customers with integrating Intercom, troubleshooting issues, and providing technical knowledge to enhance customer satisfaction and product usability.

The Senior Product Designer will lead end-to-end design for high-impact product areas, focusing on interaction design, prototyping, and collaboration with engineers and PMs to enhance product quality and craft.