Search the 27 jobs at Intercom

Join Intercom as a Senior Core Technologies Engineer to shape technical infrastructure, operate core technologies, collaborate with domain experts, and drive continuous improvements in an AI-first customer service platform.

Managing and supporting Product Designers and Senior Product Designers across multiple products, coaching and providing feedback, driving strategic design work, collaborating with leaders across the company, and growing the Design team through recruitment and representation.

As a Full Stack Engineer on Team Web at Intercom, you will design, develop, and maintain responsive front-end solutions, collaborating with cross-functional teams to create accessible, high-performance user interfaces. You'll optimize website performance and stay updated on emerging technologies.

The Manager of People Systems will lead the team responsible for the technology strategy and operations of People systems at Intercom, focusing on system architecture, automation, and process improvement. The role includes managing the People Systems team, collaborating with other leaders, overseeing ticket management, and ensuring compliance with policies and procedures.

As a Senior Sales Engineer at Intercom, you will lead technical discovery to address customer needs, deliver pre-sales experiences, conduct demonstrations, design POCs, respond to RFPs and security queries, collaborate with Product and Engineering teams, and contribute to customer success through building trust and improving processes.

The Data Scientist at Intercom will analyze data to generate insights about ARR performance, design data pipelines, create reports, and develop dashboards, collaborating with various teams to drive evidence-based decisions and enhance business performance.

As a Senior Product Engineer at Intercom, you will develop technical plans, write Ruby code, mentor engineers, and contribute to the technical architecture of the company's customer service platform, focusing on scalability and user experience.

As a Staff Product Engineer at Intercom, you will lead teams, contribute to the development of technical architecture, engage in software development phases, mentor engineers, and enhance technical standards while ensuring scalability and agility.

As a Principal Engineer at Intercom, you will lead key strategic initiatives by working autonomously in the engineering organization, focusing on both back-end and front-end systems. Your responsibilities include driving technical architecture, guiding project progress, mentoring engineers, and contributing to all phases of software development, promoting agility, scalability, and excellence.

As a Customer Experience Architect at Intercom, you will lead customers in adopting AI-driven customer support solutions. Your role involves understanding customer needs, facilitating strategic sessions, driving AI adoption, designing support models, and providing data-driven insights to enhance customer experiences and improve operational efficiency.

The AI Deployment Architect will drive the implementation of AI-first customer support solutions, develop deployment and change management strategies, conduct discovery sessions, and collaborate with various teams for optimal deployment of AI tools. This role focuses on enhancing customer experiences through knowledge management and AI agent deployment.

The Senior Program Manager for Voice of the Customer will lead the development and launching of a comprehensive customer feedback program. Responsibilities include managing feedback channels, collaborating with internal teams to apply feedback insights, and improving customer experience based on analytics and direct input from customers.

As a Senior Software Engineer at Intercom, you will develop technical plans, contribute to the technical architecture, and work on both back-end and front-end systems. You will mentor other engineers, collaborate with product teams, and tackle scaling challenges within the AI-first customer service platform.

As a Senior Product Designer in the Monetization Group, you'll craft seamless customer experiences around pricing, packaging, and billing. Collaborate with teams to shape monetization strategies while ensuring a user-centric approach. You'll drive high-fidelity designs, prototype ideas, and define innovative AI-first pricing methods to enhance customer trust and clarity.

Looking for a Staff Engineer to enable core technologies at Intercom by building and scaling systems like MySQL, ElasticSearch, and ingestion pipelines. Responsibilities include collaborating with domain experts, owning infrastructure, contributing to software development phases, and mentoring engineers.

As a Recruiting Coordinator at Intercom, you will manage the end-to-end interview scheduling process, maintain recruitment data in the ATS, improve candidate experience, post job openings, and streamline recruitment operations while supporting the recruiting team and hiring managers.

As a Senior Front End Engineer at Intercom, you will build and iterate on the AI-first Messenger platform, focusing on React features with a Ruby backend. You will own projects from design to deployment, mentor engineers, and deliver high-quality UX/UI solutions. Collaboration with cross-functional teams is essential to enhance the product and service offered to customers.

As a Senior Web Engineer, you will enhance the Intercom website by implementing new capabilities to improve engagement and lead conversion. The role involves collaboration with cross-functional teams, executing projects across the entire software lifecycle, and ensuring the health of critical front-end and back-end systems.

The Senior Product Designer will lead the vision for the company's website, collaborating with cross-functional teams to drive growth and enhance user experiences. They will work closely with product managers, engineers, and researchers to shape the website's strategic roadmap and improve analytics understanding, fostering a culture of design excellence within the team.

The Senior Program Manager will lead critical cross-functional programs in Customer Support, collaborating with senior leaders and teams to align initiatives with support strategies. Responsibilities include enhancing programs, managing risks, and optimizing work management processes using data-driven insights.