Jobs at Intercom

Lead the architecture and long-term technical strategy for Fin’s web platform and marketing growth surfaces. Drive scalability, performance, observability, reliability, developer productivity, MarTech, experimentation, analytics, and data instrumentation. Partner with marketing, design, analytics, data science, infrastructure, and engineering teams; mentor engineers; communicate technical trade-offs; and contribute hands-on to the codebase.

Own end-to-end product marketing for Operator, Fin’s AI agent for customer operations. Develop category-defining narratives, positioning, ICP and messaging; lead launches and go-to-market initiatives; create sales enablement, competitive positioning, web content, demos and other PMM assets. Partner with product, marketing, sales and leadership, conduct customer research, translate technical capabilities into clear value, and maintain messaging systems supporting Fin’s AI-first approach.

Lead product marketing for Fin’s Intercom helpdesk and AI-first customer support products. Own ICP definition, positioning, messaging, customer insights, launches, go-to-market strategy, sales enablement, and marketing assets. Partner cross-functionally with Product, Engineering, Sales, Customer Success, and Lifecycle teams to communicate product value, support retention and expansion, and establish Fin as the leader in AI-enabled helpdesk solutions.

Own the vision, strategy, roadmap, and impact for a major area of Fin’s AI platform or agent. Collaborate with machine learning scientists, engineers, researchers, designers, and cross-functional teams to turn advanced AI capabilities into valuable products. Lead discovery, experimentation, evaluation, production launches, metric definition, iteration, customer insight, alignment, and adoption while prioritizing safety, reliability, and customer outcomes.

Follow up with inbound leads, engage early-stage prospects, conduct account and prospect research, build organization maps, and prepare call briefs for Account Executives and Business Development Representatives. The role supports enterprise sales efforts, improves account and contact data quality, and helps qualify and route opportunities. It is designed for candidates early in their careers, with coaching and potential progression into a Sales Development Representative position.

Manage strategic, high-value enterprise customers using Fin and Intercom. Build trusted executive relationships, develop success plans, lead QBRs and strategic reviews, drive AI product adoption and expansion, identify and mitigate churn risks, forecast growth, and provide customer insights to internal teams.

Lead large, complex customer deployments of Intercom and Fin, define scope and success metrics, manage timelines and stakeholders, perform hands-on platform configuration and integrations, coordinate technical readiness and data migrations, track adoption and outcomes, and evolve deployment methodology and best practices.

As a Mid-Market Account Executive, you will manage the full sales cycle and evangelize Intercom's AI customer service product, driving its adoption across Mid-Market clients while mentoring team members and contributing to overall business growth.

The Account Executive will manage the sales cycle for Mid-Market clients, driving product adoption and contributing to team growth while maintaining strong client relationships.

The Senior Full Stack Engineer will design and maintain end-to-end web solutions, collaborate with teams for intuitive user experiences, develop backend logic and APIs, optimize website performance, and manage infrastructure using various tools.

Manage full sales cycle for Mid-Market customers: prospect, demo, forecast, and close new SaaS business; evangelize product, mentor teammates, and represent customer feedback to Product and Marketing.

Lead a product team owning roadmap, customer research, scoping MVPs, collaborating with design and engineers, running experiments and metrics, and delivering high-quality AI customer-agent features while motivating the team.

The AI Infrastructure Engineer will develop systems for model training and inference, optimize GPU performance, and mentor junior engineers, contributing to AI products at scale.

As Engineering Manager for AI Models Infrastructure, you will lead a team responsible for building foundational infrastructure for AI products while contributing directly to production code and enhancing developer experience.

The Engineering Manager will lead the AI Platform Team, overseeing infrastructure development, hands-on coding, and supporting ML teams while planning high-impact roadmaps and improving developer experience.

Join Intercom's AI Group as a Staff Product Engineer to build AI-powered products, collaborating with ML Scientists and product teams, and driving software development from ideation to implementation.

The Senior Engineer will enhance Intercom's infrastructure by automating processes, driving architectural changes, ensuring reliability, and providing support for product development teams, ultimately improving customer service experiences.

The Senior Machine Learning Scientist will identify ML opportunities, develop algorithms, analyze data, and collaborate to enhance customer experiences with AI solutions.

As a Forward Deployed Software Engineer, you will work with strategic customers to implement and enhance Fin's AI capabilities, collaborating across teams to deliver impactful software solutions while driving customer success.

The Staff Machine Learning Scientist will define ML features, mentor engineers, research algorithms, and develop prototypes, focusing on customer value.