Jobs at Intercom

Leads EMEA inbound Sales Development by hiring, onboarding, coaching, and developing SDRs. Builds repeatable processes for qualified pipeline generation, manages activity and conversion metrics, supports forecasting, and collaborates with sales, marketing, and operations. Translates market feedback into GTM insights while fostering a high-performance culture and applying AI to improve sales effectiveness.

Drive new-business growth for Fin’s AI customer agent across a territory. Responsibilities include prospecting, managing complex sales cycles and six-figure deals, consultative selling, territory planning, forecasting, and articulating product value using MEDDPICC. The role partners with sales leaders, sales engineers, product, marketing, and R&D while representing customer needs. Candidates must be fluent in French and have a successful SaaS or DBaaS closing-sales background, outbound prospecting experience, and interest in AI.

Owns a Small Business territory selling AI-powered customer experience solutions to new and existing customers. Responsibilities include prospecting, consultative full-cycle sales, renewals, retention, expansion, territory planning, forecasting, procurement navigation, senior stakeholder engagement, and partnership with sales engineering and customer success teams. The role also requires translating technical AI capabilities into business value and mentoring peers.

Own the self-serve existing-customer business from conversion through renewal, driving retention, expansion, adoption, and monetization. Lead the product roadmap and cross-functional growth motion across product, engineering, design, data, lifecycle marketing, customer success, and sales. Improve onboarding, AI agent adoption, billing, plan management, and product expansion journeys while using customer research and quantitative analysis to measure impact.

Owns Fin.ai’s partner ecosystem across priority EMEA markets, managing systems integrators, cloud resellers, and consulting partners. Responsibilities include developing joint go-to-market programs, generating partner-sourced pipeline, supporting enterprise deals and implementations, building senior partner relationships, reporting results, evaluating new partnerships, and localizing global programs. The role collaborates closely with sales, marketing, and regional leadership to drive revenue and adoption of AI-powered customer support solutions.

Coordinates end-to-end interviews, including scheduling, candidate communication, panel coordination, room bookings, and onsite interview support. Maintains applicant tracking system data, generates reports, posts job openings, updates recruiting materials, and supports recruitment operations, events, campaigns, and vendor coordination. Serves as a primary candidate contact and helps improve the candidate experience while partnering with recruiters and hiring managers.

Drive full-cycle recruitment for GTM and G&A roles, partnering with leaders and hiring managers on recruiting strategy. Build diverse talent pipelines, source and convert passive candidates, provide market intelligence, and use data to diagnose hiring challenges. Advise stakeholders, improve recruiting processes, deliver strong candidate experiences, and support hiring goals in a high-growth technology environment.

Own Fin’s live customer education program end to end, including curriculum design, webinars, cohorts, workshops, and the annual Fin Academy Live event. Deliver tailored enterprise training with Deployment Services, present to executives and customer teams, manage program roadmaps and metrics, and continuously improve learning experiences to increase onboarding, adoption, retention, and automation.

Own strategic customer outcomes for Fin AI Agent deployments, from pitching and solution scoping through configuration, integration, and expansion. Act as the customer-facing AI expert, collaborate with Sales, Success, and R&D, resolve technical and product barriers, and translate deployment insights into roadmap improvements. Build repeatable deployment playbooks and help define the Forward Deployed Product Manager role while driving measurable customer success.

Owns the strategy, design, implementation, and continuous improvement of customer support processes across human and AI support. The role analyzes workflows, builds process roadmaps, tracks KPIs, develops dashboards, drives automation, ensures compliance, and converts customer conversation insights into improvements. It partners cross-functionally with Support, Product, Engineering, Enablement, and Quality teams while leading complex initiatives and maintaining operational effectiveness.

Drive scaled customer success by increasing adoption of Fin and Intercom’s AI-powered products. Design scalable engagement strategies, playbooks, automation, and digital content; monitor usage and customer health; identify risks and expansion opportunities; collaborate with Sales, Product, Solutions Engineering, and Education; communicate technical concepts involving APIs and integrations; and provide customer insights to improve products, processes, and training.

Leads Fin’s highest-priority company initiatives and complex cross-functional programs. The Senior Program Manager defines priorities, outcomes, ownership, and execution plans; partners with executives; resolves risks, blockers, and dependencies; uses data to inform decisions; and improves operating effectiveness. The role requires strong business judgment, communication, ownership, and the ability to navigate ambiguous, fast-paced environments while driving multiple strategic initiatives from conception through completion.

Drive new business growth by selling Fin’s AI customer service agents to small businesses. Manage the full consultative sales cycle from prospecting through closing complex six-figure deals, exceed quota, conduct outbound prospecting, plan territories, forecast performance, and collaborate with sales, solutions, product, marketing, and R&D teams. Serve as a customer advocate while evangelizing AI transformation and applying sales methodologies such as MEDDPICC.

As a Mid-Market Account Executive, you will manage the full sales cycle and evangelize Intercom's AI customer service product, driving its adoption across Mid-Market clients while mentoring team members and contributing to overall business growth.

Embed with strategic customers to design, build, and implement data-driven AI solutions that improve customer support automation and Fin adoption. Analyze workflows and business challenges, establish measurement best practices, prototype and scale AI tools, and collaborate with Sales, Success, Product, and Engineering. Feed deployment insights back into product strategy while translating complex technical analysis into measurable business outcomes.

Drive new business growth for Fin by selling AI customer agents to companies across a designated territory. Responsibilities include prospecting, managing complex sales cycles, presenting value using MEDDPICC, forecasting, territory planning, closing six-figure deals, and partnering with sales engineers, leaders, product, marketing, and R&D. The role requires German fluency, SaaS or DBaaS closing experience, quota attainment, outbound prospecting success, technical sales ability, and strong interest in AI.

Leads an EMEA team of SMB Account Executives responsible for new-business revenue. Builds sales strategy, territory plans, playbooks, forecasting processes, and operating cadence while coaching and developing sales professionals. Partners with regional leadership on strategic initiatives, drives revenue and logo growth, and ensures execution across complex enterprise opportunities. Requires strong technology sales, first-line management, forecasting, executive communication, and MEDDPICC or similar methodology experience.

The Senior Mid-Market Account Executive will drive new business growth by managing the full SaaS sales cycle from prospecting through close. Responsibilities include consultative selling, product demonstrations, forecasting, quota attainment, customer advocacy, mentoring, and collaboration with Marketing and Product. The role requires strong communication, competitive closing ability, experience selling similar SaaS products, and business-level French proficiency.

Own the full enterprise sales cycle for Fin, an AI-powered customer support agent. Responsibilities include prospecting, pipeline generation, consultative selling, customized product demonstrations, forecasting, quota attainment, customer advocacy, and collaboration with Product and Marketing. The role also involves mentoring peers and leading initiatives to grow the sales team. Business fluency in German is required, along with extensive enterprise SaaS sales experience.

As a Business Development Representative, you will generate pipeline for the sales team, engage with prospects, and prioritize strategic accounts while developing sales skills and knowledge.