Jobs at Intercom

Partner with high-value enterprise customers to drive AI-driven customer service transformation. Scope projects, map processes, design solutions with engineering, monitor adoption and metrics, lead success plans and executive reviews, quantify ROI, and drive renewals and expansion while advocating customer needs internally.

The Sr People Systems Analyst manages HRIS, optimizes processes, oversees system integrations, ensures compliance, and provides user training and support.

Design AI behaviors, workflows, and user experiences, ensuring systems function reliably and integrate into user workflows. Collaborate with teams to define AI capabilities and evaluate system performance.

The Senior Full Stack Engineer will design and maintain end-to-end web solutions, collaborate with teams for intuitive user experiences, develop backend logic and APIs, optimize website performance, and manage infrastructure using various tools.

As a Principal Engineer, you will lead the technical direction and architecture of Intercom's web platform, collaborating with various teams to ensure performance, scalability, and reliability. Responsibilities include mentoring engineers, defining long-term strategies, and contributing to the codebase.

The AI Infrastructure Engineer will develop systems for model training and inference, optimize GPU performance, and mentor junior engineers, contributing to AI products at scale.

The Senior Account Manager will drive pipeline and revenue, secure customer renewals, execute a strategic sales process, and build strong customer relationships in the EMEA region.

The Technical Support Engineer will help customers integrate Intercom, troubleshoot complex issues, and collaborate with product teams to enhance the customer experience.

As a Senior Account Manager, you will manage and grow existing customer relationships, drive pipeline and revenue, and ensure customer renewals by leveraging strategic selling and cross-functional collaboration.

As a Senior Account Manager, you will drive revenue growth by managing accounts, securing renewals, and leveraging data-driven sales strategies to enhance customer relationships and collaboration with internal teams.

The Staff Machine Learning Scientist will define ML features, mentor engineers, research algorithms, and develop prototypes, focusing on customer value.

As Engineering Manager for AI Models Infrastructure, you will lead a team responsible for building foundational infrastructure for AI products while contributing directly to production code and enhancing developer experience.

The Engineering Manager will lead the AI Platform Team, overseeing infrastructure development, hands-on coding, and supporting ML teams while planning high-impact roadmaps and improving developer experience.

Join Intercom's AI Group as a Staff Product Engineer to build AI-powered products, collaborating with ML Scientists and product teams, and driving software development from ideation to implementation.

The Senior Machine Learning Scientist will identify ML opportunities, develop algorithms, analyze data, and collaborate to enhance customer experiences with AI solutions.

As a Forward Deployed Software Engineer, you will work with strategic customers to implement and enhance Fin's AI capabilities, collaborating across teams to deliver impactful software solutions while driving customer success.

The Senior Engineer will enhance Intercom's infrastructure by automating processes, driving architectural changes, ensuring reliability, and providing support for product development teams, ultimately improving customer service experiences.

The Principal Demo Engineer will enhance Fin's demo platform, integrate AI for preparing demos, collaborate with product teams, and support training for Solutions Engineers, ensuring high-quality customer-facing demonstrations of AI capabilities.

The Senior Employee Relations Business Partner will manage complex employee relations matters, provide guidance to HRBPs and leaders, develop self-service tools for managers, and ensure compliance with employment law while enhancing organizational capability.

As a Staff Engineer in Growth, you'll lead technical strategies, build customer experiences, mentor engineers, and enhance the self-serve revenue stream.