Expedia Group Offices

Provides high-touch phone, email, and chat support to strategic and enterprise partners using integrated property management solutions. Troubleshoots tier-one technical issues, escalates complex problems, maintains partner communication, gathers feedback, identifies marketplace violations, and collaborates with internal teams to improve products and partner satisfaction.

Manage and grow a portfolio of partner accounts through relationship management, upselling, cross-selling, and contract negotiation. Analyze account performance to identify optimization opportunities, handle service delivery, communicate operational impacts, execute account strategies, and share best practices across teams and regions.