Datadog Offices

Manage strategic enterprise customers by onboarding, training, driving product adoption, building relationships, and serving as a trusted advisor. Partner with sales, engineering, support, product, finance, and legal teams. Monitor usage trends to identify renewal risks and expansion opportunities, while aligning customer business and technical goals with Datadog’s observability and security offerings. Travel to customer onsite visits and events as needed.

Conduct full-lifecycle recruiting by sourcing, screening, and closing qualified candidates. Partner with leadership to improve interview processes, train interview teams, negotiate compensation, maintain accurate candidate data in Greenhouse, and deliver a strong candidate experience. Manage multiple openings independently while promoting Datadog’s value proposition and responding with urgency throughout the hiring process.

Investigate complex customer escalations involving Datadog Database Monitoring, lead technical calls, and perform root-cause analysis. Debug Datadog Agent integrations and database environments across cloud and self-hosted deployments. Partner with Engineering and Product to improve integrations, code, telemetry, documentation, and releases. Create runbooks and debugging frameworks, deliver training and office hours, mentor Global Support Engineering, and advocate for customer needs.