The Customer Success Advocate will support Square sellers through technical inquiries, resolve issues, and recommend tailored solutions, ensuring excellent customer service and engagement in a hybrid or fully remote setting.

As a Customer Success Advocate, you'll provide exceptional support to Square sellers, addressing inquiries, recommending solutions, and improving customer experience through analysis and feedback.

Lead the technical strategy for the Franchise Suite, mentoring other engineers while focusing on system reliability, scalability, and performance. Collaborate with product and engineering managers to define roadmaps and drive continuous improvement in the engineering culture.

The role involves building features for international sellers, collaborating with various teams to enhance product experiences, and ensuring high engineering standards.