Build and scale the VIP Account Management function from scratch for the iGaming product;
Develop and implement end-to-end VIP retention strategies, loyalty programs, and high-net-worth individual management processes;
Directly manage a portfolio of VIP players, ensuring high satisfaction, personalized communication, and increased LTV;
Define KPIs, reporting structures, and operational workflows for the VIP department;
Monitor player activity and data trends to identify growth opportunities and prevent churn;
Collaborate with Marketing and Product teams to create exclusive offers and events for VIPs.
At least 2 years of experience in Account Management within the iGaming industry;
Deep understanding of iGaming product mechanics, player psychology, and VIP segment requirements;
Expertise in managing high-value portfolios and delivering bespoke customer service;
Strong analytical skills with the ability to translate data into actionable retention strategies.
Exceptional communication and negotiation skills;
Strategic thinker with a "hands-on" approach to problem-solving;
Proactive, self-motivated, and capable of working independently in a fast-paced environment.
High level of emotional intelligence and cultural awareness.
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.
