About Elio Networks
Elio Networks helps thousands of organizations improve their connectivity & unified communications needs. We are Dublin’s largest fixed wireless internet service provider & provide global fibre connectivity solutions that power the world’s SME & International Corporate businesses. We’re headquartered in Trinity Street, Dublin 2 & have been in business since 2008 so you can learn & develop from our highly experienced team.
Elio Networks is part of D9 Infrastructure whose name was inspired by The UN Sustainable Development Goal #9. Environmental, social, and governance criteria are at the epicentre D9’s approach.
This shows our unwavering commitment to positive progress, improving connectivity globally and environmentally sustainable digital infrastructure. We off set our carbon footprint with Climate Partners & working towards being carbon neutral……...ESG is at the heart of all our decisions.
Job Description
Job description
- The successful candidate for the role of Operations Manager in scheduling customer installs, managing on the road install teams
- The team culture is collaborative, supportive, innovative & entrepreneurial, with colleagues having an unrelenting passion and focus on customer service excellence.
- This role is customer facing and the candidate will spent a significant part of their day
- speaking directly with customers and internal teams.
- Stock control of equipment
- Assist the team in building, testing & configuring equipment.
- Inventory management, monitoring collections & returns of equipment.
- The candidate will work with the management team and a number of contractors in the delivery of these projects
Experience:
3+ years of relevant experience
IT background would be an advantage.
They must have a efficient in the reporting data through Excel (e.g. Pivot tables)
A working knowledge of a CRM system e.g. is Salesforce is an advantage
Digital adopter or native.
Confident and credible communicator, with experience in interacting successfully with a wide range of people in a relationship management / retail environment.
Proven background in delivering an outstanding customer experience, leading with a ‘Can Do’ attitude.
Effective interpersonal, communication and influencing skills
Strong organising and planning skills
Ability to work on your own and as part of a team
Proactive, solutions oriented and a self-starter
A people’s person, with a natural curiosity and affinity for people.
Qualifications
We believe in people so a suitable qualification is desirable but not essential
- The Operations department helping to drive the business forward.
- The successful candidate will is a digital adopter or native, are a people’s person who also has a natural curiosity and interest in future technologies within the telecommunications
- The successful candidate will value themselves and can demonstrate yourself as someone with strong relationship management skills, a customer service ethic that aligns to our CAN
DO culture and are proactive, solutions orientated and a self-starter.
Additional InformationPerson Specification
Experience
Project Management
Proven track record of managing and delivering projects on or ahead of deadlines
Communication Skills
Excellent written and verbal skills—able to clearly convey complex technical issues to different audiences
Initiative & Autonomy
Self-driven, adaptable, and capable of balancing multiple priorities with minimal oversight
Stakeholder Engagement
Comfortable liaising with Account Managers and Sales to align network capabilities with client needs
Top Skills
Elio Networks Dublin, Dublin, IRL Office
6 - 9 Trinity Street, Dublin, Dublin, Ireland
.png)
