Manager, Technical Deployment Strategist - Capital One Software (Remote)

Manager, Technical Deployment Strategist - Capital One Software (Remote)
Capital One Software has been an integral part of Capital One's digital transformation journey, building a technology startup in a complex, regulated financial services industry. Capital One built a large engineering organization, moved to the cloud, re-architected applications, built data platforms, and scaled machine learning for financial services customers via Capital One Eno.
Capital One is a leader in technology-based solutions thanks to our AI/ML capabilities. We launched Cloud Custodian and Hygieia with other digital leaders (e.g., MSFT). We scaled internal solutions to solve data transformation challenges. Capital One Software is exploring how its data warehouse optimization, cost insights, and governance solutions benefit cloud-native companies.
Capital One Software is expanding its Customer Success team to improve onboarding, product adoption, and drive customer's strategic goals. Technical Deployment Strategists must be able to identify customer pain points and desired outcomes and translate them into Capital One Software solutions. You are able to help customers align technical and business outcomes and eliminate ambiguity in a growing software business. Seeking individuals with bold ideas, entrepreneurial in nature and those who enjoy building a startup. We require individuals who can implement internal and external solutions at scale with little managerial oversight.
Key responsibilities include:

• Confidently informs stakeholders and adjusts style to audience and level
• Manages and directs small team meetings towards objectives
• Promotes diverse viewpoints and builds impactful mechanisms without supervision
• Helps customers identify, measure, and achieve desired outcomes
• Creates customer success plans and conducts periodic business reviews
• Effectively collaborates with stakeholders to understand internal business needs
• Proactively researches, plans, and implements solutions to resolve customer issues
• Actively sets customer expectations and is able to assess customer needs and decisions
• Represents voice of the customer to influence product roadmap and delivers results by collaborating with accountable cross-functional team(s)
• Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business
• Identifies risk and opportunities, partners internally to mitigate or close opportunities
• Delivers regular business reports that provide qualitative and quantitative descriptions of customer adoption and performance
• Develops and maintains technical support procedures and policies
• Serves as a knowledge resource and escalation point for coworkers and customers
• Works cross-functionally to achieve organizational objectives, including success targets, customer satisfaction scores, and driving deeper customer adoption and renewal

Basic qualifications:

• Bachelor's degree or military experience
• At least 4 years of experience in a customer-facing role in an organizational or entrepreneurial context
• At least 2 years of experience working with cross-functional teams
• At least 2 years of experience with cloud services (AWS, GCP, Azure), data clouds (Snowflake, Databricks), or data manipulation languages (SQL)

Preferred qualifications:

• Master's degree in business, MBA, or other related fields.
• 5+ years of experience developing, marketing, selling, or supporting a client-facing technical product or service at scale.
• 2+ years of experience working with senior and executive level customer contacts.
• Strong written and oral communication skills.
• Demonstrates analytical thinking and business insight.
• Demonstrates ability for relationship building and management
• Former founder, co-founder or early employee with meaningful startup experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $144,000 - $164,400 for Manager, B2B Customer Success
Richmond, VA: $144,000 - $164,400 for Manager, B2B Customer Success
San Francisco, CA: $172,800 - $197,200 for Manager, B2B Customer Success
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).