Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.
The Role
We are hiring a Forward Deployed Engineer (FDE) to operate at the critical boundary between customer ambition and product reality.
The FDE is a customer-embedded product owner responsible for converting high-stakes Proofs of Concept (POCs) into structured, shippable product decisions under commercial time pressure. You run an outcome-driven delivery loop that determines whether work becomes core product, a repeatable capability, or is explicitly sunset.
This role ensures innovation strengthens the platform — rather than fragmenting it.
What You’ll DoOwn the POC-to-Product Loop- Translate ambiguous customer requirements into structured Product Requirements Documents (PRDs)
- Define sequencing, acceptance criteria, and measurable definitions of “done”
- Scope and prioritize within constrained POC timelines
- Define user workflows, metric definitions, dimensions, and success criteria
- Partner with Engineering in a build → deploy → measure → iterate cadence
- Identify and reconcile deltas between intended and observed system behavior
- Drive formal decisioning: productize, standardize, or stop
- Prioritize scope in partnership with Engineering
- Unblock technical and product decisions
- Maintain alignment between commercial expectations and engineering delivery
- Protect product integrity while operating under time pressure
- Ensure metrics and instrumentation accurately reflect customer intent
- Validate that data models represent what stakeholders believe they represent
- Use quantitative and qualitative evidence to drive product decisions
- Translate complex system behavior into clear, high-impact narratives for technical and executive audiences
- Tell compelling, data-driven stories that align stakeholders around outcomes
FDEs safeguard Conviva against common failure modes in customer-driven innovation:
- Drift between Sales expectations and Engineering delivery
- Unbounded bespoke work without a path to productization
- Ambiguous or misaligned measurement definitions
- Core engineering bottlenecks created by configuration complexity
You act as the control mechanism that keeps delivery disciplined, measurable, and scalable.
Who You AreRequired- 5+ years in Product Management, Forward Deployed Engineering, Sales Engineering or a similar role with strong product ownership
- Demonstrated experience translating ambiguity into executable requirements
- Strong technical fluency and ability to collaborate deeply with Product Managers and Engineers
- Analytical rigor — comfortable defining metrics, validating instrumentation, and interpreting system-level data
- Proven ability to communicate insights clearly to both technical and executive stakeholders
- Strong commercial awareness and stakeholder management capability
- Ability to operate effectively under delivery and revenue pressure
- Experience with analytics platforms, AI/ML systems, or agentic workflows
- Experience converting experimental or bespoke work into scalable product capabilities
- Background in high-growth SaaS environments
A successful FDE:
- Increases conversion rate and reduces conversion time in pre-sales POCs
- Converts POCs into structured, defensible product decisions
- Increases reuse and standardization across customer engagements
- Reduces product debt from bespoke work
- Improves alignment between revenue, product, and engineering teams
- Elevates the quality and clarity of data-driven decision making
Why Join Conviva
You will work at the frontier of agentic intelligence and analytics - shaping how customer signals become autonomous, scalable product capability. This role offers direct impact on product direction, commercial success, and platform evolution.
If you thrive in ambiguity, are outcome-centric, and use data to drive clarity under pressure, we would like to meet you.
