Customer Service Representative

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
We are looking for a Customer Service Representative to manage order modifications and allocate available stock to customer orders, ensuring service and fill rate targets are met, even when stock is constrained.
How you will contribute
You will:

• Manage the order fulfilment process, respecting the customer segment and channel mix
• Balance supply constraints and delivery of service levels through cross-functional alignment
• Use tools and processes like availability checks and stock allocation rules to ensure smooth operations.
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

What you will bring
A passion for driving your career forward with the following skills and experience:

• Strong numerical, analytical, and logical reasoning abilities.
• Proficiency in Microsoft Office applications.
• High-level SAP competence.
• Experience in an FMCG/CPG environment.
• Experience in a customer-facing role within customer service, logistics, or sales.
• Background in an order-to-cash environment.
• Knowledge of the full supply chain/order-to-cash process.
• Strong problem-solving and analytical skills.

This is a fixed-term temporary role.
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Temporary (Fixed Term)
Order Management (OTB)
Customer Service & Logistics