Description and Requirements
Basic Function:
* Overall responsibility for the delivery and management of control testing, risk-based assignments to ensure that all business risks are anticipated identified, recognized, and appropriately managed in alignment with the departmental risk-based testing plan and initiatives.
* Business/ Domain Knowledge - Basic knowledge of the Financial / Insurance Industry
Essential Functions:
Risk Based Control testing:
* Support and execute control testing across Global Customer Service & Operations (GCSO) including control testing for risk focused projects by using department guidelines and understanding of controls to provide management with an independent appraisal of the control environment surrounding business processes or activities.
* Execution in assessment and evaluation of control and risk descriptions to ensure they are well documented. Assesses the soundness, adequacy, compliance and cost-effective ness of the enterprise's operational, financial and information systems controls and the accuracy, integrity and completeness of data integral to operations, including management reporting.
* Execute and Assist with the preparation of testing scripts/checkl ists for use.
* Execution in developing internal procedures and templates for use in testing activities.
* Support team, peers and managers in all aspects of a proactive testing assignment including planning, testing, and reporting results to Global Risk Management team.
Project Management:
* Execute and assist in projects, completing assigned tasks and responsibiliti es within agreed timelines (and explaining variances)
* Communicate appropriately with identified stakeholders within Global Risk Management, Operations and business management.
* Exhibits organization and multi-tasking skills required to successfully engage in simultaneous engagements.
Relationship Management
* Maintains a positive working relationship with team members, global stakeholders and sustains an ongoing relationship with key business contacts.
* Effectively maintains the appropriate level of communication with business management.
* Lead discussion with internal stakeholders/o perations in developing action plans to resolve control issues or risks.
Reports to:
* Manager/ Senior Manager/ SDL
Supervises:
NA
Internal Contacts
(and purpose of relationship):
* GOSC Risk Management Team
External contacts
(and purpose of relationship):
* Global Risk Management Team
* Business Process owners
* Others as applicable
Skills
Technical Skills
* Intermediate level of proficiency in Risk assessment / Risk & Control testing
* Understanding of internal control and risk assessment concepts and related activities
* Support the team in Operational Controls assessment and evaluation.
* Strong expertise with the Operations Risk reviews procedures and documentation standards.
Process Specific Skills
* Basic Understanding of insurance and financial services industry.
* Familiar with Organization's Risk Management Framework.
* Be involved in the management call program; maintain ongoing and open communications with management on internal controls.
* Confident in liaising with stakeholders from different insurance process owners and geographical locations.
* Communicate findings, develop resolutions with with Global Risk Management, Operations and the business management
* Consults with clients in developing action plans to resolve control issues or risks.
* Support manager in handling the resolution of high-risk issues with management.
* Maintain an ongoing relationship with key business contacts
Soft skills (Mandatory / Desired)
* Effective oral & written communication
* Effective presentation skills using tools & techniques.
* Strong MS Office experience including Excel, Word and PowerPoint.
* Strong analytical skills and attention to detail.
* Good interpersonal skills, ability to collaborate across teams.
* Team player, ability to work with a team and meet customer expectations.
Education Requirements:
* Graduate preferably in Commerce from reputed college / Institution.
Work Experience Requirements:
Minimum 2-4 years of relevant Operations Risk Testing / Internal Controls Testing / Internal Audit experienc
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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